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Jobs to Be Done

By Bob Moesta and Clayton Christensen

3 recommend/use · 4 sourced episodes

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Async Priority Codes for Small Teams

Tag every Slack message with a response-window code so nobody has to monitor the channel.

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Context and Outcome over Pain and Gain

Study the context that makes the irrational rational, not just the pain to be relieved.

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Strategy6 steps

Customer Job Prioritization Criteria

Five tests for choosing which customer job to lead with when research surfaces more than one.

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Design the Job to Fit the Person

Stop hunting unicorns against made-up job descriptions; reshape roles around the good people you find

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Self-Mastery5 steps

Energy Drivers and Energy Drains Audit

Mine your past for moments that energized or drained you, then turn them into job design requirements

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Strategy4 steps

First-Principles Framework Method

Decompose every initiative into goal, mechanism, and value questions to build joined-up strategy — and mini-CEO operators.

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Self-Mastery4 steps

Job Prototyping via Informational Interviews

Treat yourself as a product: prototype many roles wide, interview people who hold them, then narrow

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Self-Mastery3 steps

Pushes and Pulls Compass

You only truly change jobs when a set of pushes builds enough energy and pulls point the direction

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Sales4 steps

Simpler-Fairer Pricing Reset

Deliberately give away revenue to simplify pricing — it lifts retention and restores a customer-obsessed culture.

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Marketing5 steps

The Best-Customer Research Survey

Survey only recent, happy, paying customers, with questions that reconstruct their decision.

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Marketing5 steps

The Customer-Led Growth Loop

Understand best customers, map their value journey, measure it, fix what's misaligned.

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Self-Mastery5 steps

The Four Career Quests

Diagnose which of four job-change 'quests' you're on so you optimize the move correctly

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The Four Forces of Progress

Model demand as a tug-of-war: two forces push people to switch, two hold them back.

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The JTBD Switch Interview

Interrogate the story of a real purchase to recover the true causes of a switch.

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Marketing5 steps

The Messaging Guide That Rolls Up to the Job

A 5-7 page guardrail doc: value prop, competitive edge, ranked emotional and functional benefits.

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Communication3 steps

The Pixar Career Story Template

Distill your career into a seven-line Pixar-style story that intrigues interviewers and clarifies your direction

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The Six-Milestone Customer Journey Map

Struggle, evaluation, growth — six value milestones that replace the funnel as your growth model.

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Sales4 steps

The Six Phases of the Buying Timeline

Meet buyers where they are on their timeline instead of forcing them onto yours.

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Marketing4 steps

The Three Sources of Energy

Every purchase draws on functional, emotional, and social energy, not just utility.

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Finance4 steps

Value-Anchored Outcome Pricing

Price the outcome, not the seat; set the number from customer value and let cost be your problem.

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Value-Moment KPIs and the Win-Back Loop

Tie each milestone to a compound usage metric, then use it to catch people when they fall.

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Leadership4 steps

Values as a Sharp Knife

Rewrite company values as deliberate filters, then hardcode a scoring formula that removes people who don't fit.

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Wartime Company Reset

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