“You guys popularized jobs to be done.”
Jobs to Be Done
By Bob Moesta and Clayton Christensen
3 recommend/use · 4 sourced episodes
Every sourced reference
Short attributed excerpts only. Timestamps are approximate.
“Bob is the co-creator of the job is to beone framework”
“I've applied it to Sales I've applied it to uh College I've applied it to uh uh careers”
“Bob is the co-creator of the jobs to beone framework alongside Kay Christensen”
“we are heavy Believers in the jobs be done Theory”
“there's I think it's jtbd.info is a good website”
Related frameworks
Async Priority Codes for Small Teams
Tag every Slack message with a response-window code so nobody has to monitor the channel.
Context and Outcome over Pain and Gain
Study the context that makes the irrational rational, not just the pain to be relieved.
Customer Job Prioritization Criteria
Five tests for choosing which customer job to lead with when research surfaces more than one.
Design the Job to Fit the Person
Stop hunting unicorns against made-up job descriptions; reshape roles around the good people you find
Energy Drivers and Energy Drains Audit
Mine your past for moments that energized or drained you, then turn them into job design requirements
First-Principles Framework Method
Decompose every initiative into goal, mechanism, and value questions to build joined-up strategy — and mini-CEO operators.
Job Prototyping via Informational Interviews
Treat yourself as a product: prototype many roles wide, interview people who hold them, then narrow
Pushes and Pulls Compass
You only truly change jobs when a set of pushes builds enough energy and pulls point the direction
Simpler-Fairer Pricing Reset
Deliberately give away revenue to simplify pricing — it lifts retention and restores a customer-obsessed culture.
The Best-Customer Research Survey
Survey only recent, happy, paying customers, with questions that reconstruct their decision.
The Customer-Led Growth Loop
Understand best customers, map their value journey, measure it, fix what's misaligned.
The Four Career Quests
Diagnose which of four job-change 'quests' you're on so you optimize the move correctly
The Four Forces of Progress
Model demand as a tug-of-war: two forces push people to switch, two hold them back.
The JTBD Switch Interview
Interrogate the story of a real purchase to recover the true causes of a switch.
The Messaging Guide That Rolls Up to the Job
A 5-7 page guardrail doc: value prop, competitive edge, ranked emotional and functional benefits.
The Pixar Career Story Template
Distill your career into a seven-line Pixar-style story that intrigues interviewers and clarifies your direction
The Six-Milestone Customer Journey Map
Struggle, evaluation, growth — six value milestones that replace the funnel as your growth model.
The Six Phases of the Buying Timeline
Meet buyers where they are on their timeline instead of forcing them onto yours.
The Three Sources of Energy
Every purchase draws on functional, emotional, and social energy, not just utility.
Value-Anchored Outcome Pricing
Price the outcome, not the seat; set the number from customer value and let cost be your problem.
Value-Moment KPIs and the Win-Back Loop
Tie each milestone to a compound usage metric, then use it to catch people when they fall.
Values as a Sharp Knife
Rewrite company values as deliberate filters, then hardcode a scoring formula that removes people who don't fit.
Wartime Company Reset
When a platform shift threatens your core business, declare wartime and go all-in rather than hedge.
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