“they work with industry-leading companies like Gusto freshworks Hashi Corp and launch Darkly”
HashiCorp
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Related frameworks
Anger as a Secondary Emotion
Before reacting in anger, name the fear or hurt beneath it — connecting emotions replace the distancing one
Inquiry Before Advice (Be a Thought Partner)
Resist giving advice — explore first, keep the monkey on their back, and develop the person instead of the answer
Pinch Before Crunch
Raise small irritations early, while they're still a pinch, before they compound into a relationship-damaging crunch
Repair: What Did You Hear Me Say?
When a response feels wildly off, ask 'what did you hear me say?' — then re-try from what they actually heard
The 15% Rule
Step just 15% beyond your comfort zone to deepen relationships without triggering the danger zone
The Art of Inquiry
Ask genuine what/when/where/how questions from real curiosity — never 'why', never to confirm a hypothesis
The Six Characteristics of Exceptional Relationships
A diagnostic checklist of six qualities that mark how far a relationship sits along the contact-to-exceptional continuum
The Three Realities and the Net
Stay on your side of the net — speak only to behavior and your own reaction, never the other person's motives
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- a16z Podcast
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- Apple Podcasts
- ClickUp
- CommandBar
- Connect: Building Exceptional Relationships with Family, Friends, and Colleagues
- DraftKings
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- Freshworks
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- Harvard Business Review
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- Management Time: Who's Got the Monkey?
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