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Carole Robin

for over 20 years Carol taught the legendary courses Stanford's Graduate School of Business nicknamed touchy fely technically called interpersonal Dynamics

1 episode · 1 sourced appearance

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Self-Mastery3 steps

Anger as a Secondary Emotion

Before reacting in anger, name the fear or hurt beneath it — connecting emotions replace the distancing one

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Leadership4 steps

Inquiry Before Advice (Be a Thought Partner)

Resist giving advice — explore first, keep the monkey on their back, and develop the person instead of the answer

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Communication3 steps

Pinch Before Crunch

Raise small irritations early, while they're still a pinch, before they compound into a relationship-damaging crunch

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Communication4 steps

Repair: What Did You Hear Me Say?

When a response feels wildly off, ask 'what did you hear me say?' — then re-try from what they actually heard

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Communication4 steps

The 15% Rule

Step just 15% beyond your comfort zone to deepen relationships without triggering the danger zone

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Communication3 steps

The Art of Inquiry

Ask genuine what/when/where/how questions from real curiosity — never 'why', never to confirm a hypothesis

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Communication6 steps

The Six Characteristics of Exceptional Relationships

A diagnostic checklist of six qualities that mark how far a relationship sits along the contact-to-exceptional continuum

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Communication4 steps

The Three Realities and the Net

Stay on your side of the net — speak only to behavior and your own reaction, never the other person's motives

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