“she also wrote an incredibly impactful book called connect”
Connect: Building Exceptional Relationships with Family, Friends, and Colleagues
By David L. Bradford and Carole Robin
1 recommend/use · 1 sourced episode
Every sourced reference
Short attributed excerpts only. Timestamps are approximate.
“if you're going to buy the book buy at least one other copy and give it to somebody”
Related frameworks
Anger as a Secondary Emotion
Before reacting in anger, name the fear or hurt beneath it — connecting emotions replace the distancing one
Inquiry Before Advice (Be a Thought Partner)
Resist giving advice — explore first, keep the monkey on their back, and develop the person instead of the answer
Pinch Before Crunch
Raise small irritations early, while they're still a pinch, before they compound into a relationship-damaging crunch
Repair: What Did You Hear Me Say?
When a response feels wildly off, ask 'what did you hear me say?' — then re-try from what they actually heard
The 15% Rule
Step just 15% beyond your comfort zone to deepen relationships without triggering the danger zone
The Art of Inquiry
Ask genuine what/when/where/how questions from real curiosity — never 'why', never to confirm a hypothesis
The Six Characteristics of Exceptional Relationships
A diagnostic checklist of six qualities that mark how far a relationship sits along the contact-to-exceptional continuum
The Three Realities and the Net
Stay on your side of the net — speak only to behavior and your own reaction, never the other person's motives
People in these episodes
Related resources
- a16z Podcast
- Airbnb
- Andreessen Horowitz
- Apple Podcasts
- ClickUp
- CommandBar
- DraftKings
- Eppo
- Figma
- Freshworks
- Gusto
- Harvard Business Review
- HashiCorp
- LaunchDarkly
- Leaders in Tech
- Lenny's Podcast
- Management Time: Who's Got the Monkey?
- Miro
- Nonviolent Communication
- Palo Alto
- Quora
- Slack
- Snowflake
- Spotify
- Stanford Graduate School of Business
- Stanford University
- Stripe
- Twitch
- Xerox
- YouTube
- Zynga
Spot an error or want this page removed? Request a correction or removal.