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The Browser Company

By Josh Miller and Hursh Agrawal

0 recommend/use · 3 sourced episodes

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Leadership4 steps

Artist / Scientist / General Manager Spike

Hire PMs by which of three modes they spike in, and compose the team so the spikes cover each other.

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Innovation4 steps

Blow Their Socks Off: The 10x Word-of-Mouth Bar

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Category-Attribute Fit

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Cost-Allocation Pricing to Fuel Word-of-Mouth

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Do the Unscalable to Get Customers to Lobby For You

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Full-Stack Relationship Orgs

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Mission Authenticity as an Emotional Referral Engine

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Optimizing for Feelings

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Productivity5 steps

Output as the Leading Indicator of Outcomes

Outcomes are the goal, but shipping rate is the only early signal you'll get that you'll hit them.

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Marketing4 steps

Product Marketing: Closing the Perception Delta

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Project-Chosen Leads and the Mutt Hire

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Radical Trust Building

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The D5/D7 Ungameable North Star

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The Gnarly-Problem Offsite

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The Made-Up Name Reset

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The NPS Doubling Curve for Viral Growth

Optimize NPS instead of conversion, because each promoter tier doubles how many people they tell

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The Roles and Responsibilities Contract

Each function writes what it expects of the others, then the group negotiates one shared contract.

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The Team Is the Product

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Values as a Mirror

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