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The Diplomat

1 recommend/use · 2 sourced episodes

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Related frameworks

Influence3 steps

Bring the Insight to Win Over Skeptics

Earn trust from more-experienced people by owning customer insight, not by faking expertise

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Leadership3 steps

Deadlines as P-Zero

Have few deadlines, but make each one a P0 that nothing else can touch — and cut scope to hit it

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Communication3 steps

Emotional Discovery: Feel Bad Like the Customer

On customer calls, dig until you feel the exact emotion the customer wants to avoid, then build to remove it

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Mindset3 steps

How Might the Opposite Be True

Break a scarcity or false-tradeoff frame by forcing yourself to argue the reverse

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Influence4 steps

Interview as Discovery: Be the Solution to Their Burning Problem

Treat a job interview like product discovery — find the hiring manager's burning problem and position yourself as its solution

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Self-Mastery3 steps

Learning Curve, Environment, Problem

Evaluate whether to stay in or leave a role using three questions, not job titles

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Productivity3 steps

Single-Owner Review Limits

Cap reviews, approvals, and meeting size so one accountable owner drives the pace

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Leadership3 steps

Situation-Behavior-Impact Feedback

Deliver hard feedback as an undeniable subjective observation, not a verdict

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Innovation4 steps

Systematized Creativity by Extremes

Build the most extreme version along one attribute, feel it, repeat in the opposite direction, then find where they meet

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Productivity4 steps

The 10% Working-Version Rule

Have a testable working version by the time 10% of your time budget elapses, not at the halfway point

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Innovation4 steps

The Double Diamond Product Process

Alternate broad exploration and narrow selection across customer, problem, and solution

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Marketing3 steps

The Double Triangle: PM as Go-To-Market Discipline

Sit the PM between two triangles — build (eng/product/design) and sell (sales/marketing/PM) — and originate the customer's language

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Strategy3 steps

The Middle-Manager Reporting Veto

Automatically say no to customization features that ease manager reporting at the cost of IC workflow

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Self-Mastery3 steps

The Three E's of Career Growth

Grow faster by deliberately balancing experience, exposure, and education

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Influence4 steps

The Trust Equation

Trust = (credibility + reliability + authenticity) / perception of self-interest

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