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3 recommend/use · 3 sourced episodes

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Influence3 steps

Align, Don't Convince (Perception vs Perspective)

Win delight buy-in by mapping it to what the leader already values, not by arguing for it

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Innovation3 steps

Business-to-Human (Humanization Delighter)

Ask 'if my product were a human, how would the experience be better?' to raise the bar

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Marketing4 steps

Copy Comps' Zero-to-One, Not Their Growth Hacking

Ignore late-stage growth tactics with no users — study what your archetype did to get its first 1,000

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Leadership3 steps

Diagnose Agent Failure as Structural, Not Stupidity

When an agent does the wrong thing, check its context, tools, and scope — not its intelligence.

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Innovation3 steps

Information-Diet Idea Divergence

Same inputs produce same ideas — mine your unique experience and starve the herd feed

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Marketing3 steps

Make the End User Feel Like a Winner

Design agents that don't just do tasks — they make the user look good and feel like a winner.

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Productivity3 steps

One Agent Per Lane

Beat context overload by running many narrow, purpose-built agents instead of one do-everything agent.

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Entrepreneurship3 steps

Pre-Sell Before You Build

Do customer validation and line up buyers before writing code or raising money

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Strategy3 steps

Pull the Thread on New Tools

Judge a new AI tool by where it'll be in a week or a month, not where it is on day one.

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Communication3 steps

Ramble-Mode Onboarding

Onboard an AI agent by voice-rambling everything you need, not by wiring up APIs and structured fields.

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Innovation3 steps

Solve the Problem Behind the Problem

When an agent can't do a task, escalate API-to-browser, then reframe to the underlying need it can solve.

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Innovation2 steps

Tar Pit Idea Detection

Spot the seductive ideas that draw everyone in and trap them — they validate but never work

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Strategy4 steps

The 50/40/10 Delight Allocation

Split your roadmap 50% low delight, 40% deep delight, 10% surface delight

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Sales3 steps

The Calendar Customer-Contact Audit

20-30% of your calendar should say 'customer meeting' — in person, not behind a keyboard

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Sales3 steps

The Collison Install (Last-Mile Close)

A 'yes' isn't a sale — hand-hold implementation until the customer is fully live

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Innovation4 steps

The Delight Model

A 4-step process to find the highest-ROI delight opportunities instead of shipping low-value confetti

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Entrepreneurship3 steps

The Don't-Die Keep-Going / Give-Up Decision

Deciding whether to persist or shut down by testing love, energy, and remaining moves

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Strategy3 steps

The 'Going Home' Pivot

A good pivot moves warmer — toward your existing expertise and what your last idea taught you

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Entrepreneurship3 steps

The Hated-Incumbent Idea Prompt

Find a big incumbent customers hate with terrible software, then build the replacement

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Leadership3 steps

The Hire-an-Agent Onboarding Model

Set up an AI agent exactly like you'd onboard a human EA: own identity, delegated access, earned trust.

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Strategy2 steps

The Ideas-Left Pivot Timing Test

Pivot when you're out of credible growth ideas, not just because growth is slow

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Innovation3 steps

The Three Pillars of Delight

Create delight by removing friction, anticipating needs, or exceeding expectations

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