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Brian Tolkin

Brian is currently head of product and design at Open Door before that he spent nearly 5 years at Uber

1 episode · 1 sourced appearance

Appearances and evidence

Short attributed excerpts only. Timestamps are approximate.

“Brian is currently head of product and design at Open Door before that he spent nearly 5 years at Uber”

Speaker: Lenny Rachitsky▶ Watch at ~0:30approx.

Episode-linked context, not an unsupported claim of authorship.

Stay aware of rivals but anchor on the customer job, because the real competitor is the default old way

When you can't run a clean A/B test, stack alternative signals to raise conviction instead of faking precision

Run reviews to make the product better, not to interrogate — you bring breadth, the team brings depth

Don't reflect stress onto your team — mantras plus lived exposure keep your head clear when everything's on fire

Let ops manually iterate a process until it breaks at scale, then hand exactly that broken step to technology

Product is finding the one thing that really matters in a sea of inputs — capture everything, then ruthlessly filter

A function that reports to Ops but sits with Product to close the two-way gap between HQ builders and field teams

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