LLenny's Podcast
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Adam Grenier (Uber, MasterClass)15 September 2022

When and how to invest in new acquisition channels

4Frameworks
15Insights

Frameworks in this episode

Insights & moments

The myth-busts, hot takes, explainers, and tools worth keeping.

Hot Take· 2

Hot Take00:00

When the Market Changes, Assume You Lost Product-Market Fit

Adam's top advice for adjusting marketing during economic shifts is counterintuitive: assume you no longer have product-market fit. You found PMF in a different market, and the market has changed, so the whole customer base has shifted, not just the next slice of customers you were chasing. Often you'll be close and only need small adjustments, but starting from that assumption stops you from misdiagnosing the problem as needing a new channel.

  • PMF is relative to a specific market; when the market changes, PMF may no longer hold.
  • The entire customer base changes, not just the next 10% of customers you're targeting.
  • Reaching for a new acquisition channel to fix a market shift is usually the wrong move.
  • Best case: you're close to PMF and only need to adjust a couple of things.

start by assuming you no longer have product Market fit because you had product Market fit in a different Market it's a different market now…

Adam Grenier · 00:00
#product-market-fit#marketing#strategy#growth
Hot Take33:00

Podcast Ads Work Like Radio, Not Direct Response

Adam pushes back on treating podcast ads like Facebook or direct-response ads that demand immediate clicks. What he keeps seeing work is treating them like radio: getting on the right program, making the ad personal and native to that show, and repeating it over and over. He also notes podcasts are hard to scale and better suited to B2B, where each customer is far more valuable so you don't need consumer-scale volume.

  • Don't treat podcast ads like direct-response; treat them like radio.
  • Effective podcast advertising = right program, personal and native feel, plus heavy repetition.
  • Podcast ads are hard to scale to Google/Facebook-level volumes.
  • B2B is a stronger fit for podcasting because each customer is substantially more valuable.

what I keep seeing as the effective like strategy with podcast ads is treating it more like radio where it's more about getting on the…

Adam Grenier · 33:30
#podcast-ads#acquisition-channels#b2b#advertising

Explainer· 4

Explainer29:00

Define What Success Looks Like Before You Test a Channel

Adam stresses defining your success metric up front, because emerging channels rarely give you clean click data. On Clubhouse, for example, you won't see clicks - success looks like growing a room's size by 10 people each time you run it. If attendance drops from 20 to 15, either you're doing it badly, the channel isn't working, or there isn't enough reach. A channel like TikTok, by contrast, lets you track clicks and conversions like any other.

  • Emerging channels often don't produce clicks, so define your success signal before testing.
  • On Clubhouse, success = growing a room by 10 people each session; shrinking rooms signal a problem or a reach ceiling.
  • The metric tells you if you're getting better and whether more reach is available.
  • Some channels (TikTok) let you track clicks and conversions like a standard channel.

something like Clubhouse I'm probably not going to see clicks right it's it's more about like okay are we able to start a room and…

Adam Grenier · 29:30
#experimentation#metrics#acquisition-channels#growth
Explainer38:00

Your Early Adopters Are Drastically Different From Your Broad Market

Building on Crossing the Chasm, Adam's most-repeated observation with companies is that early adopters are drastically different from the broad audience, and teams don't map what they'd need to see to trust that PMF extends beyond them. The biggest red flag he sees, including as an investor, is companies claiming product-market fit while using TAM and PMF as if they were the same definition. Companies routinely underestimate how hard it is to grow past the early-adopter crowd.

  • Early adopters are often drastically different from the broad audience.
  • Teams should map what they need to see to trust PMF holds beyond early adopters.
  • A major red flag: claiming PMF while conflating TAM and product-market fit.
  • Clubhouse may have leaned into the broad audience faster than it should have.

those early adapters are actually like or adopters are are often just drastically different than the the broad audience

Adam Grenier · 38:30
#product-market-fit#growth#early-adopters#crossing-the-chasm
Explainer41:30

What a 'Growth CMO' Is - Product and Marketing Married at the Hip

Adam coins the 'growth CMO' after watching world-class traditional CMOs fail to fit product-led companies. The core difference is treating everything - even brand - as fast, iterative, data-driven experimentation rather than one-off campaigns, and refusing to silo product from marketing. He argues the old four Ps are outdated: product is no longer a piece of marketing but one and the same thing, and companies that keep them separate lose enormous opportunity.

  • Traditional world-class CMOs often don't fit or last at product-led companies.
  • A growth CMO applies fast, data-driven iteration even to brand, not just campaigns.
  • Product and marketing should be married at the hip, not separate silos.
  • The traditional four Ps model, rooted in the 1920s-1950s, no longer describes product-led companies.

product is no longer a part of marketing but it's actually like they're married at the hip it's actually they're all they're one in the…

Adam Grenier · 46:30
#growth-cmo#marketing#leadership#product-led-growth
Explainer1:05:30

How to Tell Burnout From Just Being Tired

Adam distinguishes exhaustion from depression by how far it bleeds beyond work: when merely exhausted, he'll still enjoy an improv class; when depressed, he cancels it or leaves immediately, losing the community he loves. The clearest burnout signal in others is a fast drop in adaptability - shifting from 'let's give it a shot' to 'why are we wasting our time.' Since people in high-growth roles usually want harder, more interesting work, seeking to minimize the challenge flags burnout over simple tiredness.

  • Depression bleeds beyond work motivation into broader life; exhaustion doesn't.
  • When exhausted he still enjoys improv; when depressed he cancels or leaves early.
  • The top burnout signal in others: adaptability drops fast.
  • Wanting to minimize challenge signals burnout, since these roles usually attract people who want harder work; exhausted people get re-motivated by new opportunities.

the one that I see the most is is a like adaptability goes down really fast

Adam Grenier · 1:05:30
#burnout#mental-health#leadership#self-awareness

Story· 3

Story09:30

How Improv's 'Yes And' Defuses Cross-Functional Conflict

Adam applies the improv rule of 'yes and' to cross-functional work, using Uber's central-vs-city-team dynamics as an example. When a central team and a local team scope the same problem differently, both framings are often simultaneously true. Accepting that both can be right builds rapport and better solutions, whereas dismissing the other side kills progress and relationships.

  • At Uber, central and local City teams frequently scoped problems in ways that felt at odds.
  • 'Yes and' means accepting that both perspectives can be true at once.
  • A local system problem can matter to one team and not the other, and that's okay.
  • Denying the other side's framing kills the 'scene' - it stops progress and damages relationships.

that type of energy when cross-functional work like it just kills the scene right it kills that progress

Adam Grenier · 10:30
#collaboration#improv#leadership#teamwork
Story21:00

Matching a Channel's Monetization Goals Buys You Access

Adam argues that understanding how a new channel makes money, and supporting that strategy, gives you an outsized advantage with it. His example: as an early alpha tester of Facebook mobile install ads at Hotel Tonight, he pitched himself as the perfect non-gaming case study, because Facebook needed to prove ads worked for travel and leisure, not just games. Aligning with the platform's monetization goal earned him custom access others couldn't get.

  • Supporting a channel's monetization strategy makes them more willing to do custom work and partner with you.
  • Hotel Tonight was an alpha tester of Facebook mobile install ads after years of buying mobile inventory on ad networks.
  • Facebook's goal was to make ads work beyond gaming - across travel, leisure and other major categories.
  • Positioning as a valuable non-gaming case study turned a Behemoth platform into an eager partner.

match or support their monetization strategy it actually gives you like a really interesting leg up with that channel

Adam Grenier · 21:30
#acquisition-channels#partnerships#facebook-ads#growth
Story56:00

What Felt Like Burnout Was Actually a Deeper Problem

Adam went to therapy at Uber assuming he just needed tools for working too hard, and uncovered something different. As the youngest child who took a divergent path, he craved recognition - and was getting it at work but nowhere else, so overwork was a solution to a real problem, not the problem itself. That reframe let him stop judging himself and instead work smarter: more on things he impacts, more with people who respect his work.

  • He entered therapy assuming the issue was simply working too hard.
  • As the youngest child on a different path, he long craved recognition and got it only at work.
  • Overwork was a solution to a deeper unmet need, not the core problem.
  • The insight let him work smarter - focus on high-impact work and people who respect it.

this thing that I'm like this is my problem was actually like a solution to my real problem

Adam Grenier · 57:30
#mental-health#burnout#therapy#self-awareness

Q&A· 2

Q&A30:30

Which Emerging Platforms Are Actually Worth Watching

Asked which platforms are interesting to experiment with, Adam names OTT (streaming video ads) as far more trackable than traditional TV with the same long-form storytelling value. He's most intrigued by influencer marketing for its hyper-granular targeting - reminiscent of early Facebook - though it's still tedious and manual. He flags VR as interesting the way mobile was pre-iPhone 3, and considers TikTok already 'across the chasm' with a formal ad platform.

  • OTT is way more trackable than traditional TV but keeps long-form, non-skippable storytelling.
  • Influencer is his top pick for hyper-granular targeting, like early Facebook - but tedious and manual.
  • There's a big opportunity for entrepreneurs building tooling around influencer marketing.
  • VR is interesting like mobile pre-iPhone 3; TikTok is already across the chasm with a real ad platform.

influencer is probably the one that I'm most intrigued by because similar to Ott like the the scale and services and the ability to go…

Adam Grenier · 31:00
#acquisition-channels#influencer-marketing#ott#tiktok
Q&A51:30

The Two Hiring Signals for a Growth Marketing Leader

Asked what flags predict a marketing leader won't adapt, Adam names two signals for Series C or below: comfort with chaos, and willingness to do hands-on work they haven't done in 15 years. Startup pace and unpredictability jar people from traditional environments. He also runs founders through mapping a candidate's 'T-shaped' career - their deep strength and how they make up for weaker areas - citing his own goal of learning how bad he was at PR so he'd know to hire and defer to an expert.

  • Two signals for C-stage-or-below hires: comfort with chaos and willingness to do work they haven't done in 15 years.
  • Startup pace, unpredictability and constant change jar people from traditional marketing environments.
  • Every marketer has a T-shaped career - map their deep strength and how they cover the gaps.
  • Know how bad you are at a weak area (the Dunning-Kruger valley) so you hire the right person and listen to them.

comfortable with chaos and willingness to go do something they have not done for probably 15 years are like two huge signals for me

Adam Grenier · 52:00
#hiring#growth-cmo#leadership#marketing

Tool· 2

Tool50:00

Marketing Leaders Should Go Learn Agile Product Development

For marketers who want to evolve into a growth CMO, Adam's concrete advice is to learn agile product development - how to run sprints and product processes. He recommends the book Hacking Marketing, which applies agile to running a marketing team, plus classes from Reforge and Maven. You don't need to become a product manager; understanding the systems makes you think differently about marketing and dramatically better at working with product.

  • Learn agile product development - sprints and product processes - to become a growth CMO.
  • Read Hacking Marketing: how to run a marketing team on agile.
  • Reforge and Maven offer relevant product-led growth classes.
  • You don't need to become a PM; the systems knowledge improves how you run marketing and collaborate with product.

go learn agile product development and there's there's actually a a book called hacking marketing

Adam Grenier · 50:00
#growth-cmo#agile#learning#books
Tool1:03:00

Where to Find Mental Health Support - Including Your Own Benefits

Beyond therapy and opening up to a partner and friends, Adam recommends practical resources. He was surprised how much mental health support - finding and paying for a therapist - is covered by company benefits and health providers, and found his own therapist through an Uber service. He points to meditation, Sam Harris's Waking Up app for learning why meditation works, the Aura marketplace app, and eating/exercise as clean personal signals; Lenny adds the book Why Buddhism Is True.

  • Check your company benefits and health provider - therapist access is often covered.
  • Meditation helps; Sam Harris's Waking Up teaches why it works, not just how.
  • Aura is a marketplace meditation app Adam uses as needed (he's an investor).
  • Snacking, eating and exercise are clean personal signals; Lenny recommends the book Why Buddhism Is True.

I would suggest like go look through your your benefits your your health care provider offers a lot of that stuff too

Adam Grenier · 1:04:30
#mental-health#meditation#tools#benefits

Takeaway· 2

Takeaway27:30

Don't Let a New-Channel Test Bleed Past a Quarter

On how long to test an emerging channel, Adam's rule of thumb is not to let anything run past a quarter, with useful directional signal often visible in a month or less. He frames early exploration as 'fishing' - figuring out where the fish are, not chasing statistical significance. Upfront investment shifts the timing: a $20K, three-week video production deserves more runway than text ads he can drop into podcasts himself at midnight.

  • Don't let a channel test bleed past a quarter; good signal often appears in a month or less.
  • Early testing is 'fishing' - finding where the fish are, not getting statistically significant results.
  • Higher upfront production cost (e.g. a $20K, 3-week video) justifies giving a channel more time.
  • Cheap, self-serve tests (like podcast text ads) can be killed after three weeks if they don't work.

generally like I wouldn't let anything bleed past a quarter like you can probably get some good signal in a month or less

Adam Grenier · 27:30
#acquisition-channels#experimentation#growth#testing
Takeaway35:00

Brand-New Channels Rarely Pay Off - Maybe 5% of the Time

Adam estimates a genuinely new channel works maybe 5% of the time, though when it hits it can be a game changer. He distinguishes two flavors of 'emerging': channels that have existed forever and are finally scalable (podcasting), and existing channels introducing something brand new (early Facebook mobile install ads, which felt emerging despite Facebook's age). Truly brand-new channels rarely justify the effort early - like Airbnb's team spending a month on an Apple TV app that went nowhere.

  • A brand-new channel works roughly 5% of the time, but the payoff can be game-changing.
  • Two types of 'emerging': long-existing channels finally scaling, and existing channels adding something new.
  • Early Facebook mobile install ads felt emerging for ~18 months despite Facebook's maturity.
  • Airbnb built an Apple TV app for a month that produced 'a bunch of nothing' - but felt good to launch.

brand spanking new channels like I like I don't know they they rarely work or are worth the effort early

Adam Grenier · 36:00
#acquisition-channels#growth#experimentation#risk