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23 June 2022

Elena Verna on how B2B growth is changing, product-led growth, product-led sales, why you should go freemium not trial, what features to make free, and much more

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Frameworks in this episode

Insights & moments

The myth-busts, hot takes, explainers, and tools worth keeping.

Hot Take· 1

Hot Take

Why Leadership Recruiting Hides the Problems That Matter

Verna argues that conventional executive recruiting is a risky way for leaders to choose companies because both sides are rewarded for presenting an idealized match. Companies can replace a leader, while the leader must account for a large block of career time, so candidates should surface real problems before committing.

  • Both sides tend to sell an idealized version of the role
  • Avoiding problem discussions increases mismatch risk
  • The career cost of a poor match is asymmetric for the leader
  • Advisor or interim periods can reveal fit before a full-time contract

we are optimized on both sides during recruiting process to sell rainbows and unicorns and butterflies, that everything is beautiful and this is matchmade in…

Elena Verna
#executive hiring#career risk#leadership

Explainer· 2

Explainer

Growth Sits Between Product and Marketing

Verna rejects the idea that growth and product are separate career directions. Growth product management is one product specialty, but effective growth leadership also needs marketing-led and product-led motions, which makes the role difficult to fit into a conventional CPO or CMO ladder.

  • Growth product management is a product specialty
  • Growth work also requires marketing capability
  • CPO and CMO ladders do not describe hybrid growth leaders well
  • Organizational career structures lag behind how growth professionals work

Growth is part of product.

Elena Verna
#growth leadership#product management#marketing
Explainer

B2B Products Are Shifting From Buyer-Centric to User-Centric

Earlier B2B software was designed around enterprise buyers, feature checklists, and organizational efficiency even though buyers often did not use the product. Verna says decision power is moving toward employees, pushing B2B products to compete on onboarding, time to value, activation, habits, affinity, and advocacy.

  • Traditional B2B products optimized for the buyer rather than the user
  • Employees increasingly influence which workplace products are adopted
  • Consumer-like experience now matters in B2B
  • Slack, Miro, and Amplitude illustrate user adoption preceding enterprise purchase

Now we're redefining customer to be a user. So now we're actually building for our users.

Elena Verna
#b2b#user experience#customer centricity

Story· 2

Story

The Eight-Month Pursuit That Started Verna's Growth Career

Verna left a slow-moving analytics role at Safeway and pursued SurveyMonkey for more than eight months to become its first data hire. She saw enough learning potential in conversations with the leadership team to keep pushing despite the company being unable to choose between two candidates.

  • She began her career in data analytics after deciding against the actuarial exam path
  • Safeway's pace did not match how quickly she wanted to move
  • She targeted SurveyMonkey for its learning and execution environment
  • The role became the start of a seven-and-a-half-year tenure

and I pursued them for over eight months trying to get me to take me as a their first data hire in the company.

Elena Verna
#career#persistence#analytics
Story

Why Seven Years at SurveyMonkey Beat the Flashier Roles

Verna calls SurveyMonkey her most fulfilling experience because she and the company evolved together over nearly seven and a half years. By contrast, Miro was her most challenging role because she had to keep pace with hypergrowth while repositioning the company during COVID.

  • Long tenure created repeated opportunities to learn and adapt
  • Growing with one company can be more fulfilling than collecting logos
  • Hypergrowth requires a leader to develop as fast as the organization
  • Miro combined rapid company growth with a major market shock

So the fulfillment comes to me from growing with the company together, adjusting to the new challenges, adjusting to the market.

Elena Verna
#career growth#surveymonkey#miro

Tool· 1

Tool

Use Advising as a Career Test Drive

Verna entered advising because she wanted to test teams and industries before committing to another full-time leadership role. She was optimizing for a durable fit where she could use her strengths and make an impact, not merely adding another recognizable company to her résumé.

  • Advising exposes a leader to multiple teams and industries
  • The test helps evaluate role retention and personal fit
  • Interim roles add accountability without requiring a permanent commitment
  • A successful interim can help define and recruit the permanent leader

Try before you buy. Let me actually figure out different teams, different industries, what is there that will have a good fit for me?

Elena Verna
#career#advising#leadership

Takeaway· 2

Takeaway

Hypergrowth Leaders Must Grow as Fast as the Company

Verna describes a hidden requirement of leading a hypergrowth company: the leader must keep developing quickly enough to remain effective as the organization changes. At Miro, that challenge intensified when COVID forced a full repositioning, new messaging, and changes across go-to-market tactics.

  • A static leadership skill set falls behind a rapidly changing company
  • External shocks can accelerate the required learning rate
  • Leadership fulfillment can come from moving a company through a difficult transition

in order for you to continuously stay in your position, you have to grow faster than the company, or at least keep up with their…

Elena Verna
#hypergrowth#leadership#miro
Takeaway

Turn Growth Problems Into Local Versions of a Framework

Verna says context switching is one of the hardest parts of growth because every funnel, conversion, and loop can look like a separate problem. Reusable problem-solving frameworks convert those cases into local adaptations, making growth work more repeatable, scalable, sustainable, and easier for the wider company to understand.

  • Treat recurring growth problems as patterns rather than isolated tasks
  • Localize a reusable framework to the current product
  • Avoid copy-pasting another company's success pattern
  • Shared frameworks help create a company-wide growth mindset

If you have a framework of how to solve for it, it becomes a localization of the framework problem

Elena Verna
#growth frameworks#problem solving#context switching