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Mayur Kamat (CPO at N26, ex-Binance Head of Product)22 May 2025

Unconventional product lessons from Binance, N26, Google, more

8Frameworks
15Insights

Episode overview

Mayur Kamat explains how Binance's unusually flat organization, daily leadership meetings, extreme ownership, and attention to granular customer problems enabled extraordinary execution at scale. He argues that product managers should seek fast-growing companies, align roles with their strengths, avoid optimizing for early-career compensation, and turn hypotheses into data through rapid experimentation. Drawing on N26, Agoda, Google Hangouts, and other roles across the US, Asia, and Europe, he also explores high-leverage leadership, geographic career trade-offs, practical AI applications, and lessons from major product failures.

Key ideas

  • Fast-growing companies compound learning faster and create dense professional networks, especially when employees solve category-defining problems together.
  • Product managers should identify their genuine strengths and choose roles whose success depends on those strengths rather than concentrating primarily on weaknesses.
  • Early-career compensation matters less than learning rate, strength alignment, enjoyment, and clarity about whether an executive path is genuinely desirable.
  • For most product work, strategy should emphasize moving quickly from hypothesis to reliable experimental data; irreversible decisions warrant more analysis.
  • Leaders should focus personally on the few problems with potentially transformative positive or negative impact, stay close to the details, and preserve calendar space for them.
  • Fintech develops strong product managers because customer experience and regulatory demands create difficult, sometimes existential trade-offs.
  • AI was described as a company-level game changer in developer productivity, customer support automation, and fraud detection, but not yet transformative for Mayur's personal CPO work.
  • The failures of Hangouts and Agoda's hotel-payments initiative reinforced the importance of shortening development cycles and validating assumptions before macro conditions change.

Transcript available · source text is retained privately and is not published

Frameworks in this episode

People & resources mentioned

Attributed to the moment in the episode. Timestamps are approximate.

People · 17

  • Mayur KamatMentionsMayor is chief product officer at N26. Prior to N26, Mayor was global head of product at Binance, VP of product at AOD, and a PM at Google and Microsoft.

    Mayor is chief product officer at N26

  • Lenny RachitskyMentionstoday we've got another very special compilation episode something I've been pulling on more and more with the podcast and the newsletter

    Today my guest is Mayor Comet.

  • Brandon FooMentionsI'm very excited to chat with Brandon Fu, founder and CEO of Paragon.

    I'm very excited to chat with Brandon Fu, founder and CEO of Paragon.

  • Changpeng ZhaoMentionsCZ the founder and CEO at one point had like 55 direct reports

    CZ the founder and CEO at one point had like 55 direct reports

  • Urs HölzleMentionsUrs who was the head of infrastructure at at at Google

    I remember calling Urs who was the head of infrastructure at at at Google

  • Jeff BezosMentionsthe Jeff Bezos thing that like the success of today was set in motion three years ago

    I think Jeff Bezos has this thing that he hits the word because it means like they're opposing things that need to be balanced

  • Ray DalioMentionsRay dalio had this passage in one of his books

    CZ is good friends with Ray Dalio. So we had Ray Dalio come to our executive offite

  • Jonathan RosenbergMentionsJonathan Rosenberg, he was the head of was the CPO at Google

    Jonathan Rosenberg, he was the head of was the CPO at Google.

  • Vijaye RajiCoinedVijay who used to run the experimentation at Facebook. He spun off and now has this tool.

    Vijay who used to run the experimentation at Facebook. He spun off and now has this tool.

  • Christina CacioppoMentionsI am very excited to have Christina Copo CEO and co-founder vanta joining me

    Christina Cassiopo, CEO and co-founder of Vanta joining me for this very short conversation.

  • Shreyas DoshiMentionsHe reflects on roughly 20 years in product work and leadership roles at Google, Twitter, and Stripe.

    Shreas Stoshi's point about leverage. I know this something that you think a lot about.

  • Alex AlgardMentionsAlex Algards a Seattle founding legend three companies all unicorns now incredible very good personal friend and mentor

    Alex Algards a Seattle founding legend three companies all unicorns now incredible very good personal friend and mentor

  • Brian CheskyMentionsBrian chesky at Airbnb there was a whole article where we unpacked this moment in their product development cycle

    Brian Jesy actually did this at Airbnb while I was there.

  • Larry PageMentionswhen I was at Google the thing I took away most from any review and Lariat survey

    We had Larry literally sitting with us saying we can do anything we want Chrome to do.

  • Sundar PichaiMentionsGoogle leader whom Benioff praises while discussing Google's AgentSpace.

    but then Sundar came and Larry was no longer the CEO and that's when enterprise took off

  • Sahil BloomCoinedtomorrow I'm posting an exclusive excerpt from sahil Bloom's new book the five types of wealth

    The first book's by Sahil Bloom, friend of the podcast

  • Nikita BierMentionsNikita has built, launched, and helped get more apps to the top of the App Store than any human I've ever come across.

    Anything that Nikita Beard launches so I just downloaded Bible study or Bible chat yesterday.

Resources · 49

  • N26Mentionscompany

    Mayor is chief product officer at N26, one of the most successful fintech startups

  • Lenny's NewsletterRecommendsnewsletter · Lenny Rachitsky

    if you become an annual subscriber of my newsletter, you get a year free of a bunch of amazing products

  • GranolaRecommendssoftware · Granola

    you get a year free of a bunch of amazing products including Superhum, Notion, Linear, Perplexity, Granola, and more.

  • LinearRecommendssoftware · Linear

    you get a year free of a bunch of amazing products including Superhum, Notion, Linear, Perplexity, Granola, and more.

  • SuperhumanRecommendssoftware · Superhuman

    you get a year free of a bunch of amazing products including Superhum, Notion, Linear, Perplexity, Granola, and more.

  • NotionRecommendssoftware · Notion Labs

    you get a year free of a bunch of amazing products including Superhum, Notion, Linear, Perplexity, Granola, and more.

  • PerplexityRecommendssoftware · Perplexity AI

    you get a year free of a bunch of amazing products including Superhum, Notion, Linear, Perplexity, Granola, and more.

  • ParagonRecommendssoftware · Brandon Foo

    Paragon provides an embedded platform that enables engineers to ship these product integrations in just days instead of months

  • BinanceMentionscompany · Changpeng Zhao

    The scale of Binance is is pretty mind-boggling.

  • GmailMentionssoftware · Google

    I was the product manager for Gmail for mobile for Sync

  • MicrosoftMentionscompany · Bill Gates and Paul Allen

    I remember joining Microsoft first in my career.

  • PayPalMentionscompany · Max Levchin, Peter Thiel, and Luke Nosek

    we have this whole PayPal mafia

  • AgodaMentionscompany

    At Agoda we used to pay a a psychologist $5,000 for every single PM we interview.

  • StatsigUsessoftware · Vijaye Raji

    We use this tool. I'm going to give a shout out to to Stat Sig because they're awesome.

  • VantaMentionssoftware · Christina Cacioppo

    we currently help over 9,000 companies, including some startup household names like Atlassian, Ramp, and Ling Chain

  • IntercomMentionscompany · Intercom

    intercom was number one on this list of companies that produce the best VMs.

  • StripeMentionscompany · Patrick Collison and John Collison

    Intercom, Palanteer, Revolute, and then N26, Chime, Stripe, Dropbox were kind of at the top.

  • PalantirMentionscompany · Peter Thiel, Alex Karp, Stephen Cohen, Joe Lonsdale, and Nathan Gettings

    Intercom, Palanteer, Revolute, and then N26, Chime, Stripe, Dropbox were kind of at the top.

  • DropboxMentionscompany · Drew Houston and Arash Ferdowsi

    Intercom, Palanteer, Revolute, and then N26, Chime, Stripe, Dropbox were kind of at the top.

  • ChimeMentionscompany

    Intercom, Palanteer, Revolute, and then N26, Chime, Stripe, Dropbox were kind of at the top.

  • West Coast of the United StatesRecommendsplace

    there's no better place than west coast of the US.

  • DubaiRecommendsplace

    for crypto I would say Dubai is is a like very strong very great uh has a really high density there

  • BangaloreRecommendsplace

    Bangalore if you're Indian uh has managed to recreate some of the the magic uh of Silicon Valley

  • SingaporeRecommendsplace

    Singapore in Asia has now at least not as much new innovation but each of the big companies has has a presence there.

  • LondonRecommendsplace

    if you're in finance maybe there's London

  • OpenAIMentionscompany

    if you work at Microsoft or Google or OpenAI or some of these companies that become brands later

  • Booking.comMentionscompany

    So if you heard of Booking.com, it's a $170 billion company.

  • Booking HoldingsMentionscompany

    So it's part of Booking Holdings.

  • The White LotusMentionstv show · Mike White

    I feel like Thailand is very popular right now with White Lotus.

  • BangkokRecommendsplace

    Bangkok, which is a great city, probably my vote for the best place to live in the world.

  • WhitepagesMentionscompany · Alex Algard

    I joined what was white pages back then as as a VP of product

  • AirbnbMentionscompany · Brian Chesky, Joe Gebbia, and Nathan Blecharczyk

    Brian Jesy actually did this at Airbnb while I was there.

  • GeminiUsessoftware · Google

    we have Gemini across the work so for meeting nodes and stuff works great

  • WriterUsessoftware · Writer, Inc.

    use a tool called writer for our copywriting and UX teams

  • Google HangoutsMentionssoftware · Google

    my probably most spectacular failure was I was the first PM on Hangouts

  • ChromeMentionssoftware · Google

    We had Larry literally sitting with us saying we can do anything we want Chrome to do.

  • GoogleMentionscompany · Google

    We had entire power of Google.

  • Google MeetMentionssoftware · Google

    Interestingly, Meat ended up being really good. Like Google Meet.

  • Google AlloMentionssoftware · Google

    We're going to start this new product called Aloe.

  • WebRTCCoinedsoftware · Google Hangouts team

    the hangouts team invented web RTC right now every single communication in the world happens on web RDC.

  • The 5 Types of WealthRecommendsbook · Sahil Bloom

    the five kinds of wealth uh that one was very well articulated

  • HouseUsestv show

    usually I watch this periodic shows, The House or Big Bang Theory and stuff.

  • The Big Bang TheoryUsestv show · Chuck Lorre and Bill Prady

    usually I watch this periodic shows, The House or Big Bang Theory and stuff.

  • AdolescenceRecommendstv show

    The one I that saw recently that kind of shook me a little bit was was adolescence.

  • RevolutRecommendscompany · Revolut

    If you're in Europe, try N26 or even Revolute. Incredible product.

  • Bible ChatUsessoftware

    I just downloaded Bible study or Bible chat yesterday.

  • SunoUsessoftware · Suno, Inc.

    this uh appso.com I can like make songs from them and they are incredible songs

  • BarcelonaRecommendsplace

    Barcelona probably comes close second

  • Lenny's PodcastMentionspodcast · Lenny Rachitsky

    You can find all past episodes or learn more about the show at lennispodcast.com.

Spot an error or want something removed? Request a correction or removal.

Insights & moments

The myth-busts, hot takes, explainers, and tools worth keeping.

Hot Take· 2

Hot Take22:00

Don't Optimize for Comp Early — 90% Comes in Your Last 5 Years

Mayur's contrarian advice: for the first 15 years of your career, don't choose between jobs based on compensation. If you're on track to become an executive or found a company, your comp is so backloaded that roughly 90% of it lands in the last five years — so optimizing for a 10-20% early raise is a mistake versus optimizing for learning, strengths fit, and fun.

  • Comp is heavily backloaded for executive/founder tracks
  • Roughly 90% of lifetime comp comes in the last 5 years
  • Chasing a 10-20% early raise is optimizing the wrong variable
  • Rank jobs on learning compounding, strengths overlap, and fun instead

you will find that the compensation is so much backloaded uh that you would make 90% of your compensation in the last 5 years uh…

Mayur Kamat · 22:30
#career-advice#compensation#product-management
Hot Take42:00

Strategy Is Overrated — Race From Hypothesis to Data

Mayur's hot take: 'product strategy' is nearly an oxymoron. If you can test a hypothesis cheaply, you don't need a strategy — strategy is just 'keep doing more of what works, stop what doesn't.' For most PMs the real discipline is how fast you can get from a hypothesis to data. He recalls Google CPO Jonathan Rosenberg's line that if you bring ideas instead of data, the boss's ideas win.

  • If a hypothesis is testable, you don't really need a strategy
  • Strategy reduces to 'do more of it' or 'don't' once you can experiment
  • Most PM 'strategy' is just packaged intuition, and the loudest title usually wins
  • The real edge is speed from hypothesis to data

for most product managers your strategy should be how fast can I go from hypothesis to data

Mayur Kamat · 44:00

come to me with data. If you come to me with ideas, we'll go with mine.

Mayur Kamat · 44:00
#strategy#experimentation#product-management

Explainer· 5

Explainer07:00

How Binance Ran on 55 Direct Reports and a Daily Leadership Call

Binance operated with an extremely flat structure — founder CZ had around 55 direct reports and for much of the company's history there was just one level between employees and the CEO. Because one-on-ones were impossible at that span, they built a culture of one-to-many communication and a daily leadership call, so no decision was ever blocked for more than 24 hours.

  • CZ had ~55 direct reports; often just one level between staff and CEO
  • One-on-ones are impossible at that span, so the culture became 'one to many'
  • The global leadership team met every single day, including weekends and holidays, at 11pm Singapore time
  • No decision stayed blocked more than 24 hours; urgent items got an owner reporting on the daily call

for a large portion of the history of the company, there was just one level between the individual employees and the CEO

Mayur Kamat · 07:00

You cannot have one-on- ones when you have 55 direct reports.

Mayur Kamat · 07:00
#binance#management#org-design#decision-making
Explainer34:00

Why Fintech Companies Produce the Strongest PMs

Fintech dominates the list of companies producing the best PMs because it uniquely has two customers — users and regulators — where making one happy usually makes the other less happy. Unlike most companies where trade-offs are routine, in fintech every trade-off is existential: a wrong decision can end the business, which conditions PMs to a whole different level of stakeholder juggling.

  • Fintech PMs serve two customers at once: users and regulators
  • What pleases one side usually displeases the other
  • Trade-offs in fintech are existential, not routine
  • This constant high-stakes juggling builds unusually strong PMs

fintech you have two customers. You have your usual customers and you have your regulated and you need to keep both of them happy

Mayur Kamat · 34:00

in fintech like every trade-off is existential

Mayur Kamat · 34:30
#fintech#product-management#career-advice
Explainer48:00

Experimentation Turns Product Management Into a Science

Mayur's favorite thing he tells PMs: everyone thinks they can do a PM's job, so the discipline needs a science of its own. Building an experimentation culture provides it — you can tell someone their idea is bad because it failed six times across specific user groups at a measurable level. It takes a long time to move a team there, but once you do, every experiment becomes a dopamine hit and PMs feel like specialists rather than general-purpose technicians.

  • Everyone thinks they can do a PM's job, unlike accounting or engineering
  • Experimentation gives product management a defensible 'science'
  • You can reject ideas with evidence: 'we ran this six times and it failed'
  • Once adopted, experimentation is empowering and self-reinforcing for PMs

the moment you build experimentation you now made it scientific

Mayur Kamat · 48:30
#experimentation#product-management#culture
Explainer53:30

Why Banking Is a Naturally Self-Hedged, Unbounded Market

Mayur explains banking's structural advantages: there are more bank accounts than humans, so the addressable market never runs out. It's also self-hedged — when rates rise, spending falls but deposit income rises; when rates fall, spending and interchange income rise. N26 leaned into this by expanding from a bank-with-a-card into savings when rates were high and into lending as rates fell.

  • There are more bank accounts than people — the market is effectively unbounded
  • Banking is self-hedged across the rate cycle (deposits vs. interchange/spending)
  • High rates favor savings products; falling rates favor lending
  • N26 built a portfolio (card, savings, lending) that complements the macro

there are more bank accounts than human beings right because a lot of people have more than one bank account so you never run out…

Mayur Kamat · 53:30
#banking#fintech#n26#market-strategy
Explainer1:14:30

The Three Places AI Is a Real Game-Changer (and the 'Reverse Zip')

Despite being personally unimpressed by AI for his own CPO work, Mayur names three areas where AI is a company-level game-changer: developer productivity (an 18-25% boost from repo-integrated copilots on large codebases), customer support (deflecting 60-70% of the easiest queries), and fraud detection (spotting fraudster language and transaction patterns). He's jaded about consumer AI that inflates a few words into an essay only for another tool to re-compress it — a 'reverse zip.'

  • Developer productivity: ~18-25% boost from repo-integrated copilots on large codebases
  • Customer support: AI deflects roughly 60-70% of the easiest queries
  • Fraud: AI reads fraudster language and transaction patterns at scale
  • Skeptical of consumer AI that expands then re-compresses text — a wasteful 'reverse zip'

there are three areas where AI is complete game changer

Mayur Kamat · 1:15:30

you have tools now that you write few things and they make like a long essay for it and then you have tools that compress…

Mayur Kamat · 1:18:00
#ai#product-management#fraud#developer-productivity

Story· 5

Story05:30

Binance Went From Zero to a $400B Valuation in Five Years

Mayur describes the near-impossible scale of Binance: launched in 2017 as a crypto exchange when Coinbase and others already existed, it became number one within six months and reached a peak valuation of roughly $400 billion with only 2,000 employees inside five years. As head of product, his topline KPI was trading volume, measured monthly in the trillions of dollars.

  • Started in 2017, became the #1 crypto exchange within 6 months
  • Peak valuation around $400 billion in 5 years with only ~2,000 employees
  • Teams of 10-20 people ran multi-billion-dollar profit businesses
  • His monthly KPI (trading volume) was measured in trillions of dollars

that's like launching a search engine today and in 6 months later beating Google

Mayur Kamat · 05:30

So that's 0 to 400 billion in 5 years.

Mayur Kamat · 06:00
#binance#crypto#scale#growth
Story11:00

The 500-Cell KYC Spreadsheet and 'No User Left Behind'

When crypto suddenly became regulated, Binance's signup conversion collapsed from ~100% to ~2% because users now needed a full bank-style KYC flow across 200 countries. Rather than optimize only for the top 90% of users, CZ insisted every one of ~500 country/document-type cells mattered — even one user in Congo — treating financial inclusion as the point. They once scaled the KYC team from 20 people to a target of 500 for three months.

  • New regulation dropped conversion from ~100% to ~2%
  • They tracked a ~500-cell spreadsheet: top 50 countries × top 10 document types
  • CZ refused to ignore low-impact cells — every user counts as financial inclusion
  • The KYC team scaled from 20 people toward 500 for a three-month push

It's not that customer is not a number. It's a person at the end of the the screen and we care about them.

Mayur Kamat · 12:30
#binance#kyc#onboarding#customer-focus
Story14:30

Google Spun Up 1,000x Servers Overnight to Absorb an iOS Bug

On his first day at Google, Mayur was pulled from onboarding into a war room: an iOS 4 bug caused every user to re-sync their entire Gmail inbox, hitting servers with a 1,000x load while the Wall Street Journal wrote about the outage. A single call to the head of infrastructure produced a thousand times the servers for two weeks — a defining 'that is scale' moment.

  • An iOS 4 bug forced every user to re-sync their whole Gmail inbox
  • The bug would take Apple 2-3 weeks to fix, causing ~1,000x server load
  • One call to the infra head provisioned 1,000x servers for two weeks
  • The lesson was less about having resources than being able to maneuver them instantly

I slipped a button and there were thousandx servers that showed up for the next two weeks and I was like wow that is scale…

Mayur Kamat · 15:30
#google#gmail#infrastructure#scale
Story1:07:00

The CEO Who Moved His Desk to the Highest-Leverage Problem

Mayur's rule is to work only on problems with a 10x (or 100x) positive or negative impact — usually a growth or compliance problem in fintech. He illustrates it with Whitepages founder Alex Algard, who had no fixed office but a movable desk he'd wheel into whichever department had the highest-leverage opportunity, sitting there and personally running it until it was solved. Doing this requires the humility to work in the details and a deliberately empty calendar.

  • Focus only on problems with ~10x (or 100x) positive or negative impact
  • In fintech that's almost always a growth or compliance problem
  • Alex Algard physically moved his desk into the highest-leverage department and ran it himself
  • High-leverage work requires humility to dig into details and an open calendar

he would move his desk to one of the departments which you think had the highest leverage opportunity

Mayur Kamat · 1:08:30

a full calendar is a badge of shame, not a badge of honor.

Mayur Kamat · 1:13:30
#leverage#founder-mode#prioritization#product-management
Story1:19:30

Why Hangouts Failed: Some Companies Can't Win Certain Products

Mayur calls being the first PM on Google Hangouts his most spectacular failure — thousands of people, the full power of Google, and Larry Page offering to change Chrome itself, yet they never built a great messaging product. His 15-year-later diagnosis: certain companies can never succeed at certain product types because the founder's DNA works against them — Microsoft with mobile, Google with social, Facebook with enterprise. The lesson: don't take on projects that will take six months to a year, because you can't control the macro.

  • Hangouts had thousands of people and Larry Page's full backing yet still failed
  • Premise: a founder's DNA can actively block a company from certain product types
  • Examples: Microsoft/mobile, Google/social, Facebook/enterprise
  • Takeaway: avoid 6-12 month projects where the macro can shift out of your control
  • A silver lining: the Hangouts team invented WebRTC, now used by every video-calling product

Uh we had Larry literally sitting with us saying we can do anything we want Chrome to do and we still didn't manage to build…

Mayur Kamat · 1:20:00

I have this premise that certain companies can never succeed at certain type of products right like Microsoft with mobile or Google with social or…

Mayur Kamat · 1:20:30
#google#failure#company-dna#product-management

Takeaway· 3

Takeaway19:00

Join Fast-Growing Companies So Your Learning Compounds

Mayur's number-one career advice: pick companies that are growing fast, because your learning compounds like interest — compounding daily versus yearly leaves you in a completely different place after two years. He contrasts Microsoft, where products he interned on hadn't shipped by the time he left years later, with Binance, where you shipped and learned every hour.

  • Growth speed determines how fast your learning compounds, like compound interest
  • At Microsoft, some products he worked on hadn't shipped 3-4 years later
  • At Binance you shipped and learned every day, hour, or minute
  • Faster compounding of learning means faster career growth

the best thing you can do is find companies that are growing fast because it kind of compounds your learning at a much faster interval

Mayur Kamat · 19:00
#career-advice#product-management#growth
Takeaway20:30

Optimize for Your Superpowers, Not Your Weaknesses

Mayur argues strengths are defined very early in life, so instead of chasing the standard career feedback of 'improve your weaknesses,' you should identify your superpowers and pick jobs where success is determined by how much you get to use them. Early in your career you can't build a team to cover your gaps, so pick a role that matches — creative, high-experimentation people belong on growth teams; structured, high-EQ people belong where complex stakeholder management wins.

  • Strengths get defined very early and are hard to fundamentally change
  • Most career feedback wrongly focuses on fixing weaknesses
  • Pick jobs where success is determined by how much of your superpowers you get to use
  • Match your profile to the team: creative/experimental → growth; structured/high-EQ → complex people & process roles

Firmly in the camp that you need to know what you're great at, what are your superpowers, and you need to find jobs where success…

Mayur Kamat · 20:30
#career-advice#strengths#product-management
Takeaway1:33:30

There Are No Right or Wrong Decisions, Only Slow and Fast Ones

Mayur's life motto, tied to his hypothesis-to-data philosophy: for any reversible decision, there's no right or wrong — only slow and fast. If you make a wrong decision fast, you'll discover it's wrong and correct it sooner than you'd have made the 'right' one after months of deliberation. The caveat: this doesn't apply where a mistake could kill your user or your company (healthcare, military, compliance).

  • For reversible decisions, speed beats deliberation
  • A fast wrong decision is caught and corrected faster than a slow right one
  • Exception: irreversible or catastrophic domains (healthcare, military, compliance)
  • Reframes decision-making as slow vs. fast rather than right vs. wrong

there's no right or wrong decision. They're just slow and fast decisions.

Mayur Kamat · 1:33:30

for anything that's reversible, anything that's not going to get you in jail or kill your company, no right or wrong decisions, just slow or…

Mayur Kamat · 1:34:00
#decision-making#life-motto#product-management