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01 June 2023

Storytelling with Nancy Duarte: How to craft compelling presentations and tell a story that sticks

6Frameworks
15Insights

Episode overview

Nancy Duarte explains how empathy, audience-centered thinking, story structure, and visual clarity make presentations persuasive and memorable. She introduces the “what is / what could be / new bliss” contrast, shows how each slide should support one big idea, and argues that presentation format must fit the audience and stakes. The conversation also covers remote delivery, managing stage fright, communicating organizational change, and using story throughout product development.

Key ideas

  • Treat the audience as the hero and the presenter as a mentor who helps them overcome internal and external obstacles.
  • Structure persuasive communication by contrasting “what is” with “what could be,” then end by depicting the “new bliss” created by adopting the idea.
  • Use story’s tension-and-release cadence to create longing for a future state, even in short meetings, calls, and everyday moments of influence.
  • Ask whether people can see what you mean: use diagrams, drawings, demonstrations, memorable data, imagery, or vivid language to create alignment.
  • Anchor the whole deck in one audience journey and one big idea, then make each slide contribute a single supporting point.
  • Match the medium to the situation: a dense slide doc can circulate without a presenter, while a high-stakes live moment may work better with sparse visuals or no deck.
  • Reduce presentation anxiety with a personal pre-talk ritual, mental rehearsal, controlled breathing, and techniques that shift the body from fear toward calm or laughter.
  • Leaders sustain change through the five-phase movement of dream, leap, fight, climb, and arrive, using speeches, stories, ceremonies, and symbols as emotional fuel.

Transcript available · source text is retained privately and is not published

Frameworks in this episode

People & resources mentioned

Attributed to the moment in the episode. Timestamps are approximate.

People · 14

  • Lenny RachitskyMentionstoday we've got another very special compilation episode something I've been pulling on more and more with the podcast and the newsletter

    welcome to Lenny's podcast where I interview world-class product leaders and growth experts

  • Al GoreMentionsAl Gore's Inconvenient Truth

    famously Al Gore on his Inconvenient Truth presentation

  • Nancy DuarteMentionsAuthor whose work JM Nichols gives to product managers developing communication, storytelling, and presentation skills.

    today my guest is Nancy Duarte

  • Nancy DuarteMentionsAuthor whose work JM Nichols gives to product managers developing communication, storytelling, and presentation skills.

    Nancy is a best-selling author speaker and CEO of Duarte Incorporated

  • Al GoreMentionsAl Gore's Inconvenient Truth

    it has to be Al Gore's Inconvenient Truth

  • Steve JobsMentionsSteve Jobs is just uh the bar he held for the company and for technical talent and for excellence was not uh wavering.

    when I analyzed Steve Jobs's iPhone launch speech

  • Steve JobsMentionsSteve Jobs is just uh the bar he held for the company and for technical talent and for excellence was not uh wavering.

    Dr King and Steve Jobs's iPhone launch speech

  • Abraham LincolnMentionsthe very very short short talk that Abraham Lincoln gave in the Gettysburg address

    the very very short short talk that Abraham Lincoln gave in the Gettysburg address

  • Martin Luther King Jr.Mentionsif Dr King had slides that day of the I Have a Dream speech

    if Dr King had slides that day of the I Have a Dream speech

  • Patty SanchezCoineda co-author Patty Sanchez a hat tip to her

    a co-author Patty Sanchez a hat tip to her

  • Marshall GanzMentionswe went met with Marshall Gans at Harvard to say hey could this be true because he studies movements

    we went met with Marshall Gans at Harvard to say hey could this be true because he studies movements

  • Brian CheskyMentionsBrian chesky at Airbnb there was a whole article where we unpacked this moment in their product development cycle

    Brian chesky at Airbnb there was a whole article where we unpacked this moment in their product development cycle

  • Joseph CampbellMentionshe took Joseph Campbell's Heroes Journey made it 12 steps

    he took Joseph Campbell's Heroes Journey made it 12 steps

  • Chris VoglerCoinedChris vogler's The Writer's Journey where he took Joseph Campbell's Heroes Journey made it 12 steps

    Chris vogler's The Writer's Journey where he took Joseph Campbell's Heroes Journey made it 12 steps

Resources · 62

  • Lenny's PodcastCoinedpodcast · Lenny Rachitsky

    welcome to Lenny's podcast where I interview world-class product leaders and growth experts

  • World BankMentionscompany

    Google the World Bank and famously Al Gore on his Inconvenient Truth presentation

  • Duarte, Inc.Mentionscompany · Nancy Duarte

    CEO of Duarte Incorporated which has helped create over 250 000 presentations

  • GoogleMentionscompany · Google

    including Apple head Google the World Bank and famously Al Gore

  • Microsoft ClarityMentionstool · Microsoft

    Microsoft Clarity a free easy to use tool that captures how real people are actually using your site

  • Microsoft ClarityRecommendstool · Microsoft

    stop guessing get clarity check out Clarity at clarity.microsoft.com

  • Lenny's Jobs TalentRecommendswebsite · Lenny Rachitsky

    check out lennysjobs.com Talent

  • CiscoMentionscompany

    then they grew to massive Brands like Cisco

  • An Inconvenient TruthMentionsdocumentary · Davis Guggenheim

    it has to be Al Gore's Inconvenient Truth

  • An Inconvenient TruthMentionsdocumentary · Davis Guggenheim

    I remember when they called me to say it was going to become a movie

  • Stanford UniversityMentionsplace

    he would go to the Stanford campus invite you know the Bay Area Elite

  • TennesseeMentionsplace

    we built like a whole training program where I could fly people out to his place in Tennessee

  • AppleMentionscompany · Steve Jobs, Steve Wozniak, and Ronald Wayne

    Apple has been a client of yours since the day you were founded as an organization

  • NASAMentionscompany

    I called NASA and I called tandem which is now HP and I called apple

  • Tandem ComputersMentionscompany

    I called tandem which is now HP and I called apple

  • HPMentionscompany

    I called tandem which is now HP

  • MacworldRecommendsnewsletter

    just read a Mac World magazine just read it through once

  • MacintoshUsesproduct · Apple

    there's about an 18-month window in the life cycle of the Macintosh where graphic designers refused to use it

  • San Jose Convention CenterMentionsplace

    the projectors at these big venues like San Jose Convention Center I mean it was huge and it was risky

  • FreeHandUsessoftware · Altsys

    we had to go into freehand convert it to this do this do these six steps

  • KeynoteUsessoftware · Apple

    they use slides keynote uh they use PowerPoint like we use whatever tool the brand wants

  • Microsoft PowerPointUsessoftware · Microsoft

    they use slides keynote uh they use PowerPoint like we use whatever tool the brand wants

  • Think DifferentMentionsother · Apple

    when Apple came up with the think different campaign Steve Jobs was just back

  • PhotoshopMentionssoftware · Adobe

    Photoshop was new and everyone's doing these beveled backgrounds

  • TED Talk: The Secret Structure of Great TalksCoinedother · Nancy Duarte

    your audience is the hero that was in my TED Talk from 2011

  • Star WarsMentionsfilm · George Lucas

    I think Obi-Wan Kenobi is a great example he did two things for Luke Skywalker

  • Gettysburg AddressMentionsother · Abraham Lincoln

    the very very short short talk that Abraham Lincoln gave in the Gettysburg address

  • I Have a DreamMentionsother · Martin Luther King Jr.

    if Dr King had slides that day of the I Have a Dream speech

  • AirbnbMentionscompany · Brian Chesky, Joe Gebbia, and Nathan Blecharczyk

    when I was working on the super host program at Airbnb

  • AmazonMentionscompany · Jeff Bezos

    the six page memo that's so popular to Amazon

  • EppoMentionssoftware · Eppo

    EPO is a Next Generation a b testing platform built by Airbnb alums for modern growth teams

  • CameoUsescompany

    companies like DraftKings zapier click up twitch and Cameo rely on EPO to power their experiments

  • TwitchUsescompany

    companies like DraftKings zapier click up twitch and Cameo rely on EPO to power their experiments

  • DraftKingsUsescompany

    companies like DraftKings zapier click up twitch and Cameo rely on EPO to power their experiments

  • ZapierUsessoftware · Zapier, Inc.

    companies like DraftKings zapier click up twitch and Cameo rely on EPO to power their experiments

  • ClickUpUsessoftware · ClickUp

    companies like DraftKings zapier click up twitch and Cameo rely on EPO to power their experiments

  • The Pyramid PrincipleMentionsbook · Barbara Minto

    what's your take on the Minto pyramid principle

  • EppoRecommendssoftware · Eppo

    check out people at get eppo.com

  • The Pyramid PrincipleRecommendsbook · Barbara Minto

    the mental principle is amazing

  • McKinsey & CompanyMentionscompany

    her work was based in going super deep in mckinsey's thinking over time

  • PixarMentionscompany

    we make presentations the way Pixar makes movies

  • ZoomMentionssoftware · Zoom Video Communications

    a lot of presentations now are actually remote and on Zoom

  • IlluminateCoinedbook · Ben Davis

    you wrote a book called illuminate

  • IlluminateMentionsbook · Ben Davis

    I loved writing that book a co-author Patty Sanchez a hat tip to her

  • Harvard UniversityMentionsplace

    we went met with Marshall Gans at Harvard to say hey could this be true because he studies movements

  • The Lord of the RingsMentionsbook · J. R. R. Tolkien

    you can talk about Frodo like Sam and only a few Hobbits followed him

  • LinkedInUseswebsite · LinkedIn

    on LinkedIn I post a lot that's where my primary channel is

  • AirbnbMentionscompany · Brian Chesky, Joe Gebbia, and Nathan Blecharczyk

    Brian chesky at Airbnb there was a whole article where we unpacked this moment in their product development cycle

  • Snow White AirbnbRecommendswebsite

    if you just Google Snow White Airbnb you can watch a video

  • The Hero’s JourneyMentionsother · Joseph Campbell

    he took Joseph Campbell's Heroes Journey made it 12 steps

  • The GospelsRecommendsbook

    I always classically recommend the gospels because there's just so much love and groundbreaking thinking there

  • The Writer’s JourneyRecommendsbook · Christopher Vogler

    one of the best books if you want to pick that up is um Chris vogler's The Writer's Journey

  • DisneyMentionscompany · The Walt Disney Company

    it was Disney he was a Disney story analyst

  • Business ProposalRecommendstv show

    it's called business proposal and he watched it with me

  • Writer.comUsessoftware · Writer

    a tool I just paid for last week it's called writer.com

  • Writer.comMentionssoftware · Writer

    I'm actually an investor in that company

  • TwitterUseswebsite · Twitter

    I'm on Twitter at Nancy Duarte

  • Duarte.comRecommendswebsite · Duarte, Inc.

    they can find me at duarte.com

  • Duarte.com/NancyRecommendswebsite · Duarte, Inc.

    there's also a duarte.com Nancy where I've got a ton of free stuff

  • SpotifyRecommendssoftware · Spotify

    you can subscribe to the show on Apple podcast Spotify or your favorite podcast app

  • Apple PodcastsRecommendssoftware · Apple Inc.

    you can subscribe to the show on Apple podcast Spotify or your favorite podcast app

  • Lenny's PodcastRecommendspodcast · Lenny Rachitsky

    you can find all past episodes or learn more about the show at lennyspodcast.com

Spot an error or want something removed? Request a correction or removal.

Insights & moments

The myth-busts, hot takes, explainers, and tools worth keeping.

Hot Take· 2

Hot Take42:30

Why a Slide Doc Beats Amazon's Six-Page Memo

For persuading peers without a live presenter, Nancy recommends a 'slide doc' with full sentences, stronger pictures and a long appendix that you can circulate over email. She argues that because a slide doc combines words and pictures, it beats the fashionable Amazon six-page memo.

  • A slide doc is built in presentation software but reads like prose
  • It uses full sentences, stronger pictures and can carry a long appendix
  • It travels over email so people absorb your thinking without you present
  • Words plus pictures make it superior to the text-only six-page memo

that's called a slide doc you put more words you put stronger pictures

Nancy Duarte · 42:30

we contend the DF words and pictures the six page memo is better

Nancy Duarte · 43:00
#slide-docs#communication#amazon#presentations
Hot Take56:00

The Most Nervous Presenters Usually Have the Best Content

Nancy argues that people who are thoughtful and contemplative, and therefore nervous about speaking, tend to have far better content than those who wing it. She reframes stage fear as a fight-or-flight response and tells anxious speakers to imagine a friendly, delighted face in the audience instead of scowling judges.

  • Thoughtful, nervous speakers usually have richer content than confident winging
  • Stage fear is a fight-or-flight instinct, the body feeling threatened
  • Picture a friendly, happy face in the seats before you stand up
  • The scowling, judging faces you fear are only in your head

you have probably got gorgeous content in your heart that the world needs to hear

Nancy Duarte · 56:00

picture yourself as that friendly face the one that's happy to see you

Nancy Duarte · 57:00
#public-speaking#nerves#confidence#psychology

Explainer· 3

Explainer18:30

The Audience Holds the Power, So the Presenter Is the Mentor

Nancy explains that she first assumed the presenter is the hero, then realized the presenter is really the mentor while the audience is the hero. The audience holds the balance of power because they choose to accept or reject the idea, so the presenter's job is to come alongside them like Obi-Wan and help them get unstuck.

  • The presenter is the mentor, not the hero of the talk
  • The audience holds the power because they accept or reject the idea
  • A mentor comes alongside the hero and hands them a tool
  • The presenter should help the audience get unstuck, not center themselves

the audience gets to make a choice if they accept or reject your idea

Nancy Duarte · 19:00

the presenter should come alongside the audience and help them get unstuck

Nancy Duarte · 19:00
#storytelling#presentations#empathy#audience
Explainer36:30

Star Moments and Drawing to Get Everyone Seeing the Same Thing

Nancy describes giving audiences a 'star moment', something they'll always remember, whether dramatic data, an evocative story, or a picture. She recounts a powerful CEO whose retail rollout stalled because nobody could articulate her vision, until Nancy drew what the CEO saw in her mind's eye and the breakthroughs followed.

  • A star moment gives people something memorable: data, a story, or an image
  • Diagrams help audiences understand where a product sits and how it works
  • A CEO's 100,000-worker rollout stalled because nobody could articulate her vision
  • Drawing the picture in her mind's eye unlocked alignment and progress

you can use something in your talk that gives people something they'll always remember we call that a star moment

Nancy Duarte · 36:30

nobody could articulate at all what she saw in her Mind's Eye

Nancy Duarte · 39:30
#presentations#visual-communication#alignment#case-study
Explainer1:01:00

The Torch-Bearer Leader Who Only Sees a Few Feet Ahead

From her book Illuminate, Nancy explains that a leader is a torch-bearer who, like someone in a cave, can only see about five to eight feet ahead, but that light is enough to dissipate the fear of those following. No leader sees the future clearly; they just know the direction, and communication fuels people's emotions through the journey.

  • A leader is a torch-bearer, not someone who sees the whole future
  • A torch lights only five to eight feet, enough to calm followers' fear
  • No leader has perfect clarity; they know the direction to travel
  • Leading change requires fueling followers' emotions along the way

we chose a torch because a torch if you're in a cave and you have a torch you only see about five eight feet around…

Nancy Duarte · 1:02:30

nobody sees the future clearly like nobody has that kind of level skill

Nancy Duarte · 1:02:30
#leadership#illuminate#change#communication

Story· 7

Story05:00

The Five Years Behind Al Gore's Inconvenient Truth

Nancy's team worked with Al Gore for five years before An Inconvenient Truth, quietly touring city to city and planting seeds for a groundswell before it became a movie. She recalls Gore as an unusually humble client who would pause and defer to her team as experts, and admits she didn't believe a movie about a slideshow would ever take off.

  • Duarte worked with Gore for five years before the film, not just one talk
  • Gore toured privately to VIP and elite audiences, building demand over time
  • The 'overnight success' was really years of repeated, refined delivery
  • Nancy initially dismissed the idea of a film about a slideshow

we had worked with him for five years before An Inconvenient Truth

Nancy Duarte · 05:00

who's gonna go see a movie about a slideshow anyway

Nancy Duarte · 06:30
#storytelling#al-gore#presentations#case-study
Story09:00

How Nancy Cold-Called Her Way Into Apple, NASA and Tandem

Nancy's husband begged her twice, on his knees, to see the Macintosh as a business, insisting she read a Mac World magazine. She made cold calls to NASA, Tandem and Apple and won contracts at all three at once, slipping in during an 18-month window when snobby graphic designers refused to touch the 'toy' Mac.

  • Her husband literally got on his knees to convince her the Mac was a business
  • A few cold calls landed NASA, Tandem and Apple simultaneously
  • They entered early in the product life cycle when designers dismissed the Mac as a toy
  • The company started as 'Duarte desktop publishing and graphic design'

just read a Mac World magazine just read it through once

Nancy Duarte · 10:00

I made some phone calls I called NASA and I called tandem which is now HP and I called apple and we won contracts at…

Nancy Duarte · 10:00
#apple#entrepreneurship#origin-story#cold-calling
Story12:30

The Slide That Was Just the Word 'BIG' in Hot Pink

At a 1992 Apple sales conference, a sales leader asked Nancy to fill an entire black slide with the word 'big' in hot pink so it would literally light the faces of the audience. When it appeared in rehearsal the production team gasped, and Nancy realized presentations could return to how they looked when they were done well.

  • The ask was one word, 'big', in magenta pink on a black background
  • The goal was for the slide to illuminate the audience's faces
  • The rehearsal reveal drew gasps and squeals from the production team
  • It was a turning point that showed the medium could be beautiful again

I want it to actually light the faces of the people in the audience

Nancy Duarte · 13:00

the production team gasped a couple people squealed

Nancy Duarte · 13:30
#slide-design#apple#presentations#case-study
Story15:00

Reinventing Think Different With Hitchcock's Particulates

When everyone was making beveled, cluttered Photoshop backgrounds, Nancy rejected that look for Apple's Think Different campaign. Recalling Alfred Hitchcock posters full of floating particulates, she found stock footage of particulates and placed the six-color Apple logo on top, a restrained choice that stood out against a world of hideous templates.

  • The trend was busy, beveled Photoshop backgrounds with lots of clutter
  • Nancy drew inspiration from Alfred Hitchcock posters with floating particulates
  • The six-color Apple logo sat on simple particulate footage
  • Restraint that fit the Apple brand set a standard for other brands

remembering the Alfred Hitchcock ones that had his particulates

Nancy Duarte · 15:00

we stuck the six color apple on top of it that was so revolutionary

Nancy Duarte · 15:30
#apple#brand-design#restraint#case-study
Story17:30

Why Empathy Sits at the Core of Everything Nancy Builds

Nancy traces her obsession with empathy to being raised by a clinically narcissistic mother who couldn't model it. That void is why she keeps clawing at empathy as important, and why every book and model she creates puts empathy at the center, starting with the question of who you're actually speaking to.

  • She was raised by a clinically narcissistic mother lacking empathy
  • The absence of modeled empathy drives her to prioritize it
  • Every book and model she makes has empathy at its core
  • Communication starts with knowing who you're speaking with

narcissists are missing the empathy Gene so I feel like that void of not having it modeled for me is why I keep clawing at…

Nancy Duarte · 18:00

every single book and every single model that I ever make has empathy at the core

Nancy Duarte · 18:00
#empathy#communication#personal-story
Story57:30

Nancy's Pre-Talk Ritual: Laughter, Not Heavy Metal

Some speakers pump up with heavy metal, but Nancy has to calm her over-the-top energy, so she hides in the darkest backstage corner, breathes, and watches saved funny videos to chemically shift from nerves to laughter. When she once tried the head-banging, jumping approach, a medical client got so worried about her breathing they thought she needed a doctor.

  • Nancy calms down rather than hypes up before speaking
  • She watches saved funny videos to shift her body chemistry to laughter
  • A learned breathing pattern helps her reset before walking on stage
  • Trying the jump-and-pump approach once alarmed a client into calling a doctor

right before I walk on stage I chemically my whole body chemically shifts from nervous to laughter

Nancy Duarte · 58:30

we're a little worried about Nancy we think she might not need to see a doctor she could never control her breathing and we're really…

Nancy Duarte · 1:00:30
#public-speaking#nerves#rituals#personal-story
Story1:07:30

The Airbnb 'Snow White' Walk in the Customer's Shoes

Nancy recounts how Brian Chesky's team hired an illustrator to draw each scene of a customer's day, from the alarm going off to booking. Walking through that day in the life made them realize their strategy was wrong and they needed to go mobile-first; Lenny confirms the 12-frame host-and-guest journey became the company's strategy.

  • Airbnb hired an illustrator to draw every scene of a customer's day
  • Walking the day in the life exposed a wrong, non-mobile strategy
  • The exercise pushed them to a mobile-first strategy
  • The 12-frame host-and-guest journey became the company's actual strategy

they realized that they had their strategy wrong that they needed to move as soon as possible to a mobile first strategy

Nancy Duarte · 1:08:00

here's the Journey of a host and a guest that's like 12 frames of that journey

Lenny · 1:10:30
#airbnb#storytelling#product-strategy#case-study

Q&A· 1

Q&A45:30

Nancy's Take on Starting With the Conclusion (Minto Pyramid)

Asked about the Minto pyramid principle of leading with the conclusion, Nancy calls it amazing but audience-dependent. Conclusion-first works well for execs and fundraising, while other audiences need to be taught to long for the future state and require more time to unpack it.

  • The Minto pyramid principle is strong but not universal
  • Leading with the conclusion suits execs and fundraising pitches
  • Some audiences must be taught to long for the future state
  • Nancy's 'conclusion' is the new bliss tied to human flourishing

when you state the conclusion first that's a great thing to do with execs it's a great thing to do when you are fundraising

Nancy Duarte · 46:00

they really need to be taught to long for this future State

Nancy Duarte · 46:30
#minto-pyramid#presentations#fundraising#structure

Tool· 1

Tool1:13:30

Writer.com: An AI Tool Trained on Your Own IP and Voice

Nancy is excited about writer.com, a tool built on multiple language models that she is training on all her IP, books and blog posts so it learns her voice. With good prompts in, she gets a good product out, and she is also an investor in the company.

  • Writer.com is built on multiple language models
  • It can be trained on your own IP, books and blog posts
  • It learns your voice to help you write faster
  • Nancy is an investor in the company

it's going to be trained on our own like all my IP all my books every blog post it'll learn the voice

Nancy Duarte · 1:14:00

I'm actually an investor in that company

Nancy Duarte · 1:14:00
#writer-com#ai#tools#writing

Takeaway· 1

Takeaway1:05:00

Her Scrappy Uncorrected Video Beat the Polished, HD One

Nancy shot one video with HD makeup, a film crew and perfect lighting, then posted a rando, uncorrected clip where she looked a little orange but was packed with information. The scrappy, informative version became her highest-viewed video, convincing her that audiences want content, not swooshy production value.

  • One video was fully polished with makeup, crew and lighting
  • The other was uncorrected, informal and dense with information
  • The scrappy, informative version got the most views
  • Audiences want the content more than high production polish

it's not color corrected but it's super informative

Nancy Duarte · 1:06:00

people want the content

Nancy Duarte · 1:06:30
#video#content#production-value#linkedin