Leadership Isn't User-Centered — It Starts With You
Donna challenges the product-world instinct to be user-centered ('it's not about you, it's about who you bring along'). She argues leadership works the opposite way: you have to start with yourself at the center, then lead others outward in concentric circles. Coming from the inside out isn't selfish, it's purposeful, because fuel drawn from outside is fragile and unsustainable.
- Product people are trained to build for the customer first; leaders assume the same
- Donna found leadership actually requires flipping that: start with you first
- Lead yourself, then one-on-one, then groups, then the business (inside out)
- Starting with yourself is purposeful, not selfish
- Fuel that comes from outside is like an eggshell ready to crack
“when you start with you first at the center of the equation”
“it's not selfish like I would have thought years ago but it's purposeful”