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13 June 2022

Gokul Rajaram on designing your product development process, when and how to hire your first PM, a playbook for hiring leaders, getting ahead in you career, how to get started angel investing, more

11Frameworks
9Insights

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Frameworks in this episode

Insights & moments

The myth-busts, hot takes, explainers, and tools worth keeping.

Hot Take· 2

Hot Take

Great Companies Win in the Founder's Authentic Style

Rajaram rejects the idea that every great company follows one operating template. Google was technical, Facebook growth-led, Square design-led, and DoorDash operational; each style fit its founder and market. The danger is copying a style that is inauthentic to the founder or mismatched to the business.

  • Google's defining strength was technology
  • Facebook organized around ambitious growth goals
  • Square emphasized clean, minimal design
  • DoorDash intertwines product with operations
  • Founder authenticity and market fit shape the right company culture

One of the most interesting things I've realized is there are multiple paths to greatness.

Gokul Rajaram

if you try to build a company that's inauthentic to who you are as a founder, that's not going to work.

Gokul Rajaram
#company-culture#founders#operating-model#leadership
Hot Take

Why Rajaram Fears Missing a Founder More Than Losing One Check

Rajaram invests more heavily on belief in the founder than on his own market forecast. A failed check can lose only its invested amount, while passing on a strong person can also lose the relationship and access to later companies they start. He believes adaptable builders can create a market or pivot when the initial one fails.

  • Rajaram describes himself as a founder-centric investor
  • His biggest early mistakes were investments he omitted after judging markets
  • A first failed startup can prepare a founder to succeed in the same or a similar space
  • Passing on the first company may reduce access to the founder's second company
  • Adaptable founders can pivot when the original market is weak

I believe in the founder much more than I do the market.

Gokul Rajaram

They either create new markets themselves or they pivot.

Gokul Rajaram
#angel-investing#founders#optionality#venture-capital

Explainer· 1

Explainer

Why Infrastructure Teams Can Operate With Fewer PMs

Developer-facing and infrastructure teams often need fewer product managers because the engineers are close to the users and understand the domain directly. The PM function still has to happen, but it can be performed by engineers or designers rather than by a large separate PM organization.

  • Developer-facing engineers often understand their audience directly
  • Stripe is cited as a company with a low PM-to-engineer ratio
  • Machine-learning and infrastructure products generally need fewer PMs
  • Consumer-facing teams usually need more dedicated product support
  • The work matters more than whether someone holds the PM title

The PM to engineering ratio is very small.

Gokul Rajaram

those products, I think you need much fewer PMs than consumer-facing products.

Gokul Rajaram
#infrastructure#product-management#developer-tools#team-design

Tool· 2

Tool

Why Coinbase Can Function as a Crypto Apprenticeship

For someone who wants a career in crypto, Rajaram recommends Coinbase because its product range spans much of the ecosystem. Employees can move among NFTs, wallets, custody, and infrastructure, using one company as a place to learn several layers of the industry over two or three years.

  • Coinbase operates across consumer and infrastructure layers of crypto
  • The available work includes NFTs, wallets, custody, and infrastructure
  • Rajaram compares the breadth with Google's range of products
  • Internal product variety can accelerate domain learning

Coinbase has such a diverse set of things that they work on

Gokul Rajaram

you can work on almost any part of crypto from NFTs to wallets to custody to infrastructure.

Gokul Rajaram
#coinbase#crypto#career#learning
Tool

The Interview Question That Exposes How a Candidate Defines Impact

Rajaram asks candidates which career accomplishment makes them most proud. The content and framing of the answer reveal how they measure impact, what they value, whether they distinguish a launch from an outcome, and how they balance personal credit with the team's contribution.

  • The question reveals the candidate's own definition of achievement
  • A feature launch without measured impact is a warning sign for a PM
  • The answer shows whether the candidate thinks in outcomes
  • Pronoun and credit choices reveal how the candidate relates to the team

What are you most proud of?

Gokul Rajaram

it tells you how they measure their impact, tells you a lot about what they care about

Gokul Rajaram
#interviewing#hiring#impact#product-management

Takeaway· 4

Takeaway

Passion Often Follows the Customer, Not the Industry

Rajaram says people may not know whether they care about a field until they do the work. He finds a more reliable source of energy in the problem and customer segment, especially small businesses and long-tail creators whose outcomes he can see directly.

  • Interest in a domain can emerge after doing the work
  • The customer being served may matter more than the product category
  • Directly seeing customer outcomes can sustain motivation
  • Rajaram repeatedly gravitated toward consumers, small businesses, and small publishers

I always think of not what you're working on, but what problem you're solving.

Gokul Rajaram

I think it's important to know what kind of problems you get energy from

Gokul Rajaram
#career#motivation#customer-focus#product-management
Takeaway

If 90% of Growth Is Paid, the Music Eventually Stops

A product should be notably better on a few dimensions that customers care about, even if it is worse elsewhere. Rajaram uses organic acquisition as a health signal: ideally 40 to 50 percent of new customers arrive organically, because near-total dependence on paid channels leaves the company exposed when acquisition economics change.

  • Remarkability means being distinctly better on a few important dimensions
  • Word of mouth is evidence that customers find the product compelling
  • Rajaram's preferred mix is roughly 40 to 50 percent organic and 50 percent paid
  • A 90 percent paid mix creates long-term channel risk
  • Growth hacks are not a durable substitute for a remarkable product

the product itself ideally needs to have some remarkability.

Gokul Rajaram

40 to 50% of your new customers should ideally come from organic channels and 50% from paid.

Gokul Rajaram
#organic-growth#word-of-mouth#product-strategy#acquisition
Takeaway

Why Two Complementary Founders Is Rajaram's Ideal

Rajaram is wary of solo founding because one person rarely has every skill and the workload is broad. His preferred team has two people with complementary strengths, commonly a builder and a seller, while acknowledging that successful solo founders do exist.

  • Two founders is Rajaram's preferred team size
  • Complementary skills matter more than duplicated strengths
  • A builder-and-seller pairing covers product creation and market traction
  • Solo founders can succeed, but carry greater skill and workload concentration

Two is the ideal I've seen.

Gokul Rajaram

a builder and a seller or a hustler and a hacker

Gokul Rajaram
#cofounders#founding-team#startups#angel-investing
Takeaway

The Calendar Boundary That Keeps Angel Investing a Side Practice

Rajaram caps work unrelated to DoorDash at roughly two hours a day, with three as the maximum, and also allocates two hours on each weekend day. Half-hour meetings make that boundary surprisingly productive. If investing grows to consume most working time, he says the honest answer is to become a full-time investor.

  • Rajaram aims for two hours a day outside his primary job
  • Three hours is his stated daily maximum
  • Half-hour meetings allow four conversations in a two-hour block
  • He also uses two-hour blocks on Saturday and Sunday
  • A 70 percent investing allocation signals that investing is no longer a side activity

Time boxing is exactly what you said, Lenny. It's time boxing.

Gokul Rajaram

if you find yourself doing the opposite where 70% of your time is investing, then you should actually become a full-time investor.

Gokul Rajaram
#time-boxing#angel-investing#calendar#focus