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Vikrama Dhiman (Gojek)12 May 2024

A framework for PM skill development

4Frameworks
15Insights

Frameworks in this episode

Insights & moments

The myth-busts, hot takes, explainers, and tools worth keeping.

Hot Take· 2

Hot Take19:30

Three tenets for PMs working with stakeholders

Vikrama offers a mantra for how PMs should operate with other stakeholders across any level of seniority. The three tenets are: raise difficult issues without being difficult to work with, bring out important topics without drawing importance to yourself, and get decisions made without making all the decisions yourself. He notes they are easy to say but hard to embody day to day.

  • Raise difficult issues without being difficult to work with
  • Bring out important topics without drawing importance to yourself
  • Be in charge of getting decisions made, not making them all yourself
  • These stay hard to embody at every level of the PM career

Number one is raise difficult issues without being difficult to work with. Bring out important topics without drawing importance to yourself. And finally, you are…

Vikrama Dhiman · 19:30
#collaboration#stakeholders#leadership#product-management
Hot Take57:00

Contrarian: intent isn't enough, and hours still matter

In the contrarian corner, Vikrama shares two beliefs he has to keep defending. First, he used to think good intent was the most important thing, but he's since concluded intent alone isn't enough — your actions, behavior, and communication have to show who you are. Second, he insists you still need to put in the effort and the hours to grow, a stance he says has become politically incorrect to voice.

  • Good intent alone is not enough — behavior and communication must match
  • Younger PMs grasp this faster than his own age group
  • Real growth still requires effort and hours
  • Saying 'hours matter' has become politically incorrect

So, intent is not enough.

Vikrama Dhiman · 57:30

you still need to put in the effort, and a number of hours is effort. And I think that's one thing which has become very…

Vikrama Dhiman · 58:00
#contrarian#work-ethic#growth#product-management

Explainer· 2

Explainer27:30

Three mindset shifts that stall a PM's career

Vikrama identifies three mindset changes that can either enable or hinder growth. First, whether you focus on what you control versus what's beyond it — mid-senior PMs often drift into blaming the org and stakeholders. Second, your relationship with change: keep raising your rate of skill change or growth slows. Third, and most powerful, how you see yourself and the stories you tell about who you are.

  • Focus on what you control, not on things beyond your control
  • Mid-senior PMs shift from 'how am I growing?' to 'why won't the org change?'
  • Keep your rate of change high and rate of growth follows
  • How you see yourself is the most powerful and hardest lever to fix

So, the first thing is whether you're focusing on things you control or whether you're focusing on things that are beyond your control. Second, what's…

Vikrama Dhiman · 27:30
#career-growth#mindset#self-awareness#product-management
Explainer49:30

The PM is the only discipline that pairs with everyone

Vikrama reframes the confusing PM role: picture strategy, technology, design, and data as four circles, with product management as the circle that encircles all of them. The PM is the only discipline that is the core collaborator for every other discipline, which is why they hold a unique cross-cutting insight no one else has. The role can be played by others, but whoever holds it must raise the team's overall output, not lower it.

  • PM is the circle encircling strategy, tech, design, and data
  • It's the only discipline pairing with every other discipline
  • That cross-cutting position creates unique insight
  • Whoever plays the role must raise the team's overall output

so you are the only discipline which is the core collaborator for all of these disciplines and tying all these things out.

Vikrama Dhiman · 49:30
#product-management#role-clarity#collaboration

Story· 2

Story12:00

Why the PM on the hot product area didn't get to lead it

Vikrama recounts a role where his product area became the organization's center of focus, yet a different PM was chosen to lead it once it grew. Looking back, he realized that colleague was simply better at the craft of output: launching products, producing design artifacts, and running experiments. The lesson is that owning an impactful area doesn't guarantee growth if your execution craft lags.

  • His product area became the org's center of focus, but he wasn't chosen to lead it
  • The chosen PM was better at the overall craft of output
  • That PM never dropped output skill even while moving to outcomes
  • Being on an impactful product area is not enough on its own

My product area ended up being the center and focus of the organization. Yet, the product manager who was chosen to lead the area when…

Vikrama Dhiman · 12:00
#career-growth#product-management#execution#craft
Story34:00

Joining Gojek humbled him into a 'mindful-agency' PM

Vikrama shares how joining Gojek shattered his self-image. Proud of his data skills, he saw the work of colleague Crystal and realized he was nowhere near her level; working with peers like Dito and Sidhu did the same for strategy and communication. Rather than despair, he reframed himself as a permanent learner and, after working in Southeast Asia, swapped his 'high-agency' identity for a 'mindful-agency' one.

  • Seeing Crystal's data work made him admit he was 'nowhere near'
  • Peers challenged his self-assessed strategy and communication skills
  • He reframed his self-story as an enabling 'learner' identity
  • He replaced 'high-agency PM' with 'mindful-agency PM' after Southeast Asia

And I also found that, you know, seeing yourself as someone who's a learner is a is an enabling story to tell yourself.

Vikrama Dhiman · 35:30

I don't want to be a high-agency person. I want a mindful-agency person.

Vikrama Dhiman · 36:30
#self-awareness#growth#identity#product-management

Q&A· 1

Q&A1:04:00

His favorite PM interview technique

Asked about hiring, Vikrama says he doesn't rely on one question but instead brainstorms product choices on a real product the candidate uses most, deliberately picking one he has no strong opinions on so it becomes a two-way conversation. He probes how the product might evolve in 6 or 12 months. What he looks for is whether the candidate can abstract out the product's goals and users and reason backward, rather than fixating on a single feature.

  • He brainstorms real product choices rather than asking one set question
  • He picks a product he has no strong opinions on for a two-way conversation
  • Good answers abstract out goals and users, then reason backward
  • Red flag: obsessing over a feature instead of what it enables

There are some obvious check marks that are they able to first abstract out and figure out what the overall goals for the product are,…

Vikrama Dhiman · 1:05:00
#hiring#interviewing#product-management

Tool· 2

Tool1:00:00

Three books Vikrama recommends most to PMs

In the lightning round, Vikrama names three books. Small Data by Martin Lindstrom, which he feels is under-quoted in the PM community, for its lessons on getting fast insights. Adam Grant's Originals, which helped him through his early Gojek crisis and offers a reality check for people who think they're superstars. And Daniel Kahneman's Thinking, Fast and Slow, especially the 'thinking slow' part that helps you welcome change and feedback.

  • Small Data by Martin Lindstrom — fast insight-gathering, under-cited in PM
  • Originals by Adam Grant — reality check, helped his own growth crisis
  • Thinking, Fast and Slow by Daniel Kahneman — 'thinking slow' aids change
  • Thinking slow is why change and feedback are hard but valuable

The first book is a book which I feel is not quoted enough in product management community is a book called small data by Martin…

Vikrama Dhiman · 1:00:00
#books#recommendations#learning
Tool1:06:00

The short-drama apps he calls a product masterstroke

Vikrama's recently discovered favorite product is a category of short-video apps like Drama Box and Short Reels that dub or subtitle Chinese TV serials into English, delivered in TikTok-style two-minute episodes. He praises the product construction: the first ten episodes hook you into unlocking the next batch, and a single series can cost more than a month of Netflix. Two- or three-person companies churn these out profitably using off-the-shelf tools.

  • Apps like Drama Box and Short Reels dub Chinese serials into 2-minute episodes
  • The first ~10 episodes are engineered to make you unlock the next batch
  • One series can cost more than a monthly Netflix subscription
  • Tiny 2-3 person companies build these profitably with off-the-shelf tools

one series takes more than the entire cost of monthly cost of Netflix to view

Vikrama Dhiman · 1:07:00

So, you can start with Drama Box, you can start with Short Reels and so on

Vikrama Dhiman · 1:07:30
#apps#product-design#monetization#recommendations

Takeaway· 6

Takeaway15:30

Working on an impactful product doesn't guarantee your growth

Vikrama argues that a successful product area does not automatically translate into your own career growth. You have to demonstrate that you personally contributed to that impact, and the evidence is your artifacts: PRDs, product notes, strategy docs, and design briefs. When PMs complain their impactful work isn't advancing their careers, he asks to see those artifacts and usually finds something missing.

  • You need 'impact on impact' — proof you contributed, not just proximity to a good product
  • Artifacts (PRD, product notes, strategy docs, briefs) are how you demonstrate it
  • Even mid-senior PMs should still produce these artifacts themselves
  • Missing or thin artifacts (empty Jira boards, no PRD) reveal the gap

So, the first axis is impact, but you also need to have an impact on impact.

Vikrama Dhiman · 15:30

Can you show me your last PRD? Can you show me the last product note that you sent? Can you show me the product strategy…

Vikrama Dhiman · 18:00
#career-growth#artifacts#prd#product-management
Takeaway25:30

How to push back without being difficult to work with

Vikrama's advice for effective pushback is to move a conversation from an emotional space to a more logical one. Emotional energy has its place — a war cry, high urgency, execution on war footing — but only in some cases. PMs and leaders who can bring the tempo down to a logical, more equal footing tend to have faster career growth.

  • Effective pushers-back shift conversations from emotional to logical space
  • Emotional intensity is useful only in select cases
  • A logical footing creates a more equal discussion
  • This tempo-lowering skill correlates with rapid career growth

they are also able to bring the tempo of the conversation to a more logical space from an emotional space.

Vikrama Dhiman · 25:30
#communication#pushback#influence#product-management
Takeaway31:00

Benchmark against the industry's best, not just your org

To keep your rate of change high, Vikrama recommends re-benchmarking yourself against the best in the industry rather than the best in your own organization. If you rate yourself a four-out-of-five on data within your company, comparing to industry leaders makes that score drop — and the drop reveals exactly what to improve. The same works for communication and collaboration by mapping yourself against other functions.

  • Being a 4/5 inside your org can mask real gaps
  • Benchmarking against industry best makes your self-score fall
  • The lower score surfaces concrete areas to improve
  • Changing team or company should be a last resort, not the first move

start benchmarking yourself with the best in the industry. You'll automatically see that your scale drops.

Vikrama Dhiman · 31:00
#skill-development#benchmarking#career-growth#product-management
Takeaway39:00

Don't improve everything — pick the max-leverage skill

Facing endless areas to improve, Vikrama says trying to level up on data, design, strategy, and technology all at once is what overwhelms people. Instead, pick the single area with maximum leverage, improve it, then move to the next. If you're actively floundering or negative in something, fix that first because it gives the highest leverage.

  • You can't improve every area at once — that's what overwhelms you
  • Pick the single maximum-leverage area, then sequence the rest
  • Fix anything you're clearly failing at first
  • Feedback should be triaged into whether it's a growth area you're targeting

You need to pick which is the area which is the maximum leverage for you and improve on that particular aspect, and then move on…

Vikrama Dhiman · 39:00
#skill-development#focus#feedback#product-management
Takeaway41:00

Which two skills to pick when transitioning into PM

For people moving into product management, Vikrama recommends deliberately building the skills you lack. If you come from a design or research background, pick data or tech; if you come from data or tech, pick design and research. This targets the highest leverage because it forces development of a skill you'd otherwise never have built, with strategy tackled last once you've demonstrated two of the three.

  • Pick between data and tech, plus one of design/research early on
  • Design/research background → build data or tech
  • Data/tech background → build design and research
  • Only move to strategy after demonstrating two of the three

My advice is if you're coming from design and research background, then you pick data or tech. If you're coming from a data or tech…

Vikrama Dhiman · 41:00
#career-transition#skill-development#product-management
Takeaway1:08:30

It's never too late to become what you want

Vikrama's life motto comes from his own late start: he entered tech at 25, worked years in a tier-two Indian town, moved to Delhi only in 2013, and joined Gojek in 2018 — yet has done well for himself. His belief is that it is never too late to do or be what you want, advice he thinks matters more as the world ages and people worry about starting late.

  • He started in tech at 25 and rose from a tier-two town
  • Moved to Delhi in 2013, joined Gojek in 2018
  • It's never too late to do or be what you want
  • Especially relevant as the world ages and people fear a late start

it's not too late ever. You can be and do what you want right now.

Vikrama Dhiman · 1:09:00
#motivation#career#mindset